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Looking for a dynamic & compassionate Client Services Specialist, LPN to join our team! This position supports one of the trusted behavioral health programs within the Advanced Recovery Systems family. Advanced Recovery Systems is the parent organization of The Recovery Village, Promises Behavioral Health, The Right Step, and The Ranch, bringing together established treatment brands with a shared commitment to expanding access to high-quality, evidence-based addiction and mental health care. While you may work primarily with a specific facility or brand, you will be part of a larger, growing organization focused on improving patient outcomes, supporting our employees and strengthening the communities we serve. The Client Services Specialist, LPN position supports the smooth and efficient operation of the clinic by serving as a primary point of contact for clients, visitors, and callers while also performing limited nursing responsibilities associated with admission. The position manages front office activities, including scheduling, benefit verification, payment collection, and administrative workflow, while providing professional and welcoming service. Acting within the LPN scope of practice and under the supervision of a designated RN or physician, the position performs and documents the preliminary physical assessment using the approved Nursing Admission Assessment form, obtains and documents vital signs, completes approved screening and specimen activities, communicates abnormal or concerning findings, and submits the completed assessment to the designated supervising RN for review and signature. CORE JOB DUTIES: Front Office and Administrative Duties Greets clients, families, visitors, and community partners while maintaining professional boundaries and providing excellent customer service. Answers and routes telephone calls, communicates messages promptly, and maintains awareness of staff availability and location during operating hours. Coordinates client appointments, admission activities, screenings, and follow up services in collaboration with the clinical team. Verifies that all required consent and authorization forms are completed, signed, and documented before the client meets with the clinician. Promptly communicates any missing or incomplete documentation to the appropriate team member. Maintains visitor and employee sign in and sign out processes, issues visitor badges, and ensures badges are returned upon departure. Verifies demographic and insurance information, supports benefit verification, communicates client financial responsibility as directed, collects payments, and accurately documents all transactions. Maintains accurate files, logs, forms, and electronic records in accordance with confidentiality, documentation, and record retention requirements. Maintains and orders office supplies and monitors inventory levels to support uninterrupted clinic operations. Provides administrative support to the Program Coordinator or Program Director, clinical staff, and other departments as assigned. Attends staff meetings, training, and supervision as required. Nursing Admission and Clinical Support Duties • Performs and documents the preliminary physical assessment using the approved Nursing Admission Assessment form, facility policies, established protocols, and direction from the designated supervising RN or physician. • Obtains and documents blood pressure, pulse, respirations, temperature, oxygen saturation, height, weight, pain level, and other required measurements. Repeats or confirms readings when indicated by policy or approved clinical parameters. • Collects and documents current health concerns, medical and psychiatric history, medications, allergies, prior treatment, substance use history, withdrawal history, pregnancy status when applicable, infection risk information, support system information, and other data required by the approved assessment