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CLIENT SERVICES LEAD Reports to: Registered Manager Hours: 37.5 hours per week Salary: £30,225 per annum (£15.50 per hour) Location: Office and Community Based On Call: Participation in the on-call rota where required (including evenings and weekends) COMPANY BACKGROUND Radfield Home Care is an award-winning, family-owned home care provider dedicated to helping people live independently in their own homes. We pride ourselves on delivering high-quality, person-centred care that enables people to remain connected to the things that matter most. We believe exceptional care starts with exceptional people. Our reputation has been built on professionalism, compassion, strong leadership and a commitment to continuously improving the experience of our clients, families and care professionals. The Client Services Lead plays a pivotal role in ensuring the delivery of safe, high-quality, person-centred care. As a senior member of the management team, they are responsible for leading the client journey from consultation through to ongoing review, providing professional oversight of client care and supporting the Field Care Supervisor team to deliver consistently excellent outcomes. This role is fundamental to maintaining our reputation for quality, regulatory compliance and an exceptional client experience. PURPOSE OF THE ROLE To lead the delivery of high-quality, person-centred client services by overseeing care consultations, care planning, risk management, client reviews and ongoing quality assurance. The Client Services Lead provides professional oversight of client care, ensuring services remain safe, responsive and tailored to each client's individual needs whilst providing professional leadership and guidance to the Field Care Supervisor team. Working closely with the Registered Manager, Duty Care Manager and wider office team, the Client Services Lead plays a key role in maintaining quality standards, managing client risk, supporting professional practice and ensuring effective communication regarding client needs, risks and ongoing care. KEY RESPONSIBILITIESCare Planning & Documentation Create and maintain comprehensive person-centred care plans that accurately reflect each client's individual needs, preferences and desired outcomes. Complete and review client risk assessments in line with regulatory requirements, safeguarding responsibilities and organisational policies. Complete Mental Capacity Assessments and Best Interest Decisions where required, ensuring appropriate documentation and review. Create, review and oversee Medication Administration Records (MAR) and medication documentation to ensure accuracy and safe delivery of care. Review care documentation, body maps, incident reports and associated records to ensure concerns are identified, documented appropriately and escalated where required. Ensure all client documentation remains accurate, up to date, audit-ready and compliant with regulatory and organisational requirements. Client Reviews & Consultations Conduct care consultations with prospective clients and their families, ensuring a professional, person-centred assessment process. Complete and oversee scheduled client reviews, ensuring services remain responsive to changing needs and client outcomes. Lead the development and review of care plans following consultations, reviews, incidents or significant changes in client needs. Oversee all aspects of Live-in Care packages, ensuring they remain safe, effective and appropriate to client needs. Quality, Risk & Compliance Provide professional oversight of client care, ensuring changes in clients' needs, risks or outcomes are identified promptly and appropriate action is taken to maintain safe, high-quality care. Oversee the Client Risk Register, ensuring high-risk clients are identified, monitored and reviewed appropriately. Ensure agreed actions relating to identified client risks are progres