Job Opportunities API

ABOUT INKOMOKO Inkomoko supports entrepreneurs to grow their businesses in order to improve livelihoods, create jobs, and help communities thrive. In 2025, Inkomoko was listed by the Financial Times as the 8th fastest-growing company in Africa, supporting entrepreneurs across East and Central Africa to grow thriving businesses and build inclusive, resilient economies. Founded in 2012, Inkomoko has worked with more than 100,000 entrepreneurs, including thousands of refugee entrepreneurs. Inkomoko provides a combination of training, consulting, access to finance, and market-level systems change.  We are the largest investor to refugee entrepreneurs in Africa.  Inkomoko has 750+ staff in 40 offices across Chad, Ethiopia, Kenya, Rwanda, and South Sudan. Through Inkomoko’s 2030 strategic plan, we are adding 3 additional countries to serve more than 550,000 entrepreneurs and growing our $30M loan fund to impact 7M lives.  INKOMOKO VALUES   All staff at Inkomoko are connected to a shared set of organizational values: Purpose: be solutions-oriented, produce high-quality work, be a global leader. Achievement: push yourself to reach beyond what you previously thought possible.  Improvement: be humble, engage in continuous growth through open & accurate feedback. Bravery: willing to take risks, create a safe space for others, be compassionate, inclusive. We Eat Goat:   we celebrate success and support each other in hard times. We do this work together in the spirit of turikumwe, tuko pamoja, abren nen, urang babarengan. Inkomoko reflects the communities we serve.  Displaced persons and women are strongly encouraged to apply.   ABOUT THE OPPORTUNITY & RESPONSIBILITIES We are looking for a motivated and experienced Client Relationship Officer (CRO) to join our team. You will be responsible for managing and maintaining strong relationships with our customers. You will communicate with our customers in a professional and courteous manner, as well as resolve customer issues and complaints. The CRO will manage a portfolio of clients and ensure their needs are met in a timely and efficient manner. This includes responding to client inquiries, resolving issues, escalation and doing follow ups. Engage all of our clients on a regular basis, conduct interviews in order to  identify, address any client concerns or issues and ensure customer satisfaction Develop presentations for new clients to help them understand how the Inkomoko capital can help them. Update clients and customers on their portfolio activity and success Develop and implement  marketing strategies to grow the customer base Build a strong customer relationship management strategy to ensure customer satisfaction Manage and triage customer support ‘incidents’ and escalations Maintain a perfect understanding of Inkomoko service offering to provide accurate presentations. Monitor and analyze results and Implementing changes accordingly Lead on-site customer meetings and training Use of Customer Support tools, procedures, processes, and metrics Represent Inkomoko in the local business community and at conferences or other events The CRO will work collaboratively with other members of the investment team to ensure that clients receive the best possible service and investment advice. Maintain and organize client investment files Requirements WHO WE ARE LOOKING FOR The ideal candidate will fulfill the following requirements: Minimum of a Bachelor’s Degree in a related field A minimum of 4 years of experience in a client-facing role in financial institutions in Kenya Excellent communication skills, both verbal and written in English & Swahili. Local language is an added advantage. Understanding of micro-businesses, loans and savings products will be an addition. Must have excellent customer service skills to pr