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Client Relationship Manager II Sorry, this job was removed at 12:16 a.m. (UTC) on Sunday, Aug 09, 2026 Be an Early Applicant Carmel, IN, USA Hybrid 56K-83K Annually Mid level Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity Building a better future for this generation and the next. The Role Manage and optimize telematic customer accounts for connected vehicle solutions. Build customer relationships, analyze connected-vehicle data, resolve disputes, present business and project reviews, coordinate cross-functional teams, provide technical support and training, and travel to customer sites as needed to improve performance and retention. Summary Generated by Built In Cox Fleet keeps your fleet moving. * If you have any questions or to connect with a recruiter while your application is being reviewed, please Text DFS2 to 317-597-8130 * EOE, including disability/vets Headquartered in Indianapolis, Cox Fleet has grown to become one of the largest fleet maintenance companies in the country. Cox Fleet is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime. Cox Fleet is currently hiring a Client Relationship Manager II for Telematic Operations, The Client Relationship Manager will be responsible for overseeing and optimizing the performance of connected vehicle services provided to external customers. This role requires a strong analytical mindset, excellent customer relationship skills, and a deep understanding of connected vehicle systems. • Take ownership of specific telematic customer accounts with the primary focus being on connected vehicle solutions. • Develop customer trust and relationships with key decision makers to develop growth opportunities and support customer retention. • Work to understand the needs and priorities of the customer and identify potential areas of improvement. • Manage customer inquiries and disputes. • Work with all Cox departments to explore customer relationship growth and resolve customer issues. • Communicate with customers throughout the process of dispute resolution and negotiations. • Perform daily reviews of customer reports as well as events flagged for quality control issues. • Identify current issues and potential issues and address appropriate members of the operations and sales teams to ensure corrective actions are made in support of proper procedures/processes. • Prepare and present Business Reviews as well as Project Insight reviews. • Take key role in Project Insight reviews participating in meetings to assemble presentations as well as attending customer meetings where applicable. • Travel to customer sites as relationship support requires. • Participate in customer site visits to Cox and lead operational tours. • Proactively engage with customers, providing recommendations backed by supporting data. • Continuously monitor and analyze the performance of connected vehicle systems used by external customers to ensure optimal functionality and efficiency. • Build and maintain strong relationships with customers, understand their needs and ensuring their satisfaction with connected vehicle services. • Analyze connected vehicle data to identify trends, issues, and opportunities for improvement. • Prepare and present detailed performance reports to customers and internal stakeholders. • Develop and implement strategies to improve the performance and reliability of connected vehicle services. • Provide technical support and troubleshooting for customers connected vehicle systems. • Educate customers on the use and benefits of connected vehicle systems, providing training as needed. • Ensure that all connected vehicle operations comply with relevant security and privacy regulations. • Work closely with boundary partners within the organization to provide the best support and/or solution for the customer. • Continuously seeking opportunities to innovate and improve connected vehicle services and operations. • Other duties and projects, as assigned. QUALIFICATIONS Minimum • Bachelor's degree in a related discipline and 2 years' experience in a related field. The right candidate could also have a different combination, such as a master's degree and up to 2 years' experience; or 6 years' experience in a related field • Excellent skills to work effectively with teams throughout organization Preferred • Degree in related discipline strongly desired USD 55,600.00 - 83,400.00 per year Compensation: Compensation includes a base salary in the range of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Benefits: The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. EOE, including disability/vets Read Full Description Skills Required • Bachelor's degree in a related discipline • 2 years' experience in a related field • Master's degree with up to 2 years' experience (alternative qualification) • 6 years' experience in a related field (alternative qualification) • Excellent skills to work effectively with teams throughout the organization • Authorized to work in the United States for any employer without sponsorship • Degree in related discipline What the Team is Saying Belinda Manager of Network Automation I like that I’m able to voice my opinion on projects and my leaders are very supportive of things I want to try. At Cox, I feel like I’ve made an impact and that I’m valued. There’s a path for my career here. Tonya Director of Agile Delivery I love that Cox gives engineers a voice. I’ve seen workplaces where it’s more of a ‘just sit there and code’ type of environment. Not here. They encourage communication and transparency. All teams have the ability to share ideas. Chris Manager of Engineering Support & Delivery I have leaders that give me support and encouragement while guiding my growth. I have peers that genuinely work as a team to help each other. I have staff that I can trust to do amazing work. I have never felt more rewarded for the work I’m doing. John Chapman National Client Sales Director, Cox Automotive I’m proud to work here. I have stayed here because I have yet to be convinced by anybody that there’s any better company out there to go work with. Kib Yahyehyrab Audit Analysis, Cox Enterprises From day one, you’re given the opportunity to participate in experiences that genuinely interest you, even if they’re outside of your day-to-day role! And to me, that makes Cox a great place to learn, explore and grow. Mary Fischer-Mullins Senior Product Director, Cox Automotive I’ve always believed that work-life balance is a blueprint on how we should spend our days on this Earth. Thanks to the flexibility and support I’ve found here at Cox, I get to live that truth every day. Jenny Arias Marketing & Events Assistant, Cox Farms Working at Cox Farms has given me the opportunity to connect people through something fresh and tangible. From farm to table, I get to create experiences that showcase the care and hard work behind our products. Cox Enterprises Compensation & Benefits Highlights Healthcare Strength Healthcare coverage is positioned as robust with multiple medical plan options (PPOs and an HSA‑eligible HDHP), in‑network preventive care at 100%, and expanded mental health and virtual care access. Specialized offerings such as fertility benefits, gender‑affirming care, and wellness programs (e.g., Calm, FitnessOnDemand, Hinge Health) further bolster breadth. Retirement Support The 401(k) program features an enhanced employer contribution for most newer hires—dollar‑for‑dollar matching up to 6% and an automatic 2% contribution after 90 days, with legacy formulas for earlier hire dates. Financial tools and student‑debt support via Candidly deepen long‑term savings support. Parental & Family Support Paid parental leave of eight weeks, adoption assistance (up to $5,000 per adoption), and resources like backup care and childcare discounts are highlighted. Family‑building and caregiving supports (e.g., fertility coverage, Milk Stork, Care.com access) are emphasized across materials. Learn more about Cox Enterprises's Compensation & Benefits → Cox Enterprises Insights What's It Like to Work at Cox Enterprises? Cox Enterprises Culture & Values Cox Enterprises Career Growth & Development What's the Work-Life Balance Like at Cox Enterprises? Cox Enterprises Leadership & Management Cox Enterprises Company Growth, Stability & Outlook View Cox Enterprises Profile Report Job Similar Jobs Cox Enterprises Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity Hybrid Carmel, IN, USA 50000 Employees 67K-101K Annually Cox Enterprises Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity Hybrid Indianapolis, IN, USA 50000 Employees 29-44 Hourly Cox Enterprises Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity Remote or Hybrid United States 50000 Employees 102K-169K Annually Cox Enterprises Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity Hybrid Indianapolis, IN, USA 50000 Employees 89K-134K Annually Get Personalized Job Insights. Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align. Upload Resume Success! Refresh the page to see how your skills align with this role. The Company HQ: Atlanta, Georgia 50,000 Employees Year Founded: 1898 What We Do Cox Enterprises is a family-owned enterprise spanning 125+ years of innovation. Through our diverse network of businesses, our people are shaping the future with bold thinking, cutting-edge technology and an unwavering commitment to doing what’s right. Across a range of industries — including automotive, agriculture, cleantech, journalism and more — we’re building a better future for this generation and the next. Make your mark at Cox! Why Work With Us Founded in 1898, Cox Enterprises is a community of kind, grounded individuals who work together to drive positive change across vital industries. At Cox, employees experience meaningful work, great benefits, work-life balance and a supportive team environment, plus ample opportunities for career growth across our family of businesses. Gallery Cox Enterprises Teams Product & Tech B2B & Cloud Sales About our Teams 1 ? 'd-flex' : 'd-none'"> Cox Enterprises Offices Hybrid Workspace Employees engage in a combination of remote and on-site work. Typical time on-site: Flexible HQ Atlanta, GA Austin, TX Burlington, VT Carmel, IN Draper, UT Irvine, CA North Hills, NY Learn more 1 ? 'd-flex' : 'd-none'"> View Cox Enterprises Profile Report Job Not Eligible Sav