Job Opportunities API

Summary The Client Experience Host is a frontline showrooms role responsible for delivering a World Class Client Experience to every visitor. They welcome and engage clients, support showroom hospitality, and assist Sales Consultants to ensure personalized, high-touch service. The host maintains showroom standards, uses CRM to tailor experiences, and upholds confidentiality and company procedures. Responsibilities • Greet and welcome clients in a timely and professional manner and act as first point of contact. • Use CRM and client research to facilitate personalized and memorable client experiences. • Support hospitality within the showroom, ensuring client experience stations are well stocked and maintained. • Assist Sales Consultants and VIP room service to enhance the individual client journey. • Maintain showroom housekeeping standards and ensure compliance with company policy and data confidentiality. • Complete required training, attend departmental meetings, and recommend improvements to systems and procedures. Requirements • Experience in hospitality preferred; jewelry/watch product knowledge preferred. • Exceptional communication and interpersonal skills with ability to build client relationships. • Basic selling techniques and ability to support a high-performing team. • IT literate, organized, flexible, and able to multitask. • High level of discretion and confidentiality, professional presentation and attitude.