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Client Advisor - MXP Airport Job Details | Dolce & Gabbana S.r.l. Client Advisor - MXP Airport Location: 21010 Ferno VA, VA, IT Req ID: 7796 prova di testo bold Client Advisor (m/f/d) Location: Malpensa Airport About us Dolce&Gabbana is a leading company in the Luxury sector, designing, developing, producing and distributing high-end fashion, leather goods, footwear, jewelry, watches, Beauty and Lifestyle products. The Group operates internationally with a strong focus on innovation, craftsmanship excellence and people development. Job description The selected candidate will be part of the Retail Department and will join the Malpensa Airport boutique team, operating in one of the most important international travel retail hubs in Italy. The role is responsible for delivering an outstanding luxury shopping experience, building and maintaining long-term client relationships, achieving sales targets, and ensuring the highest standards of customer service and brand representation within the boutique. Key responsibilities • Deliver a personalized and exceptional customer experience, consistently embodying the brand’s values and service standards. • Develop and maintain strong relationships with local and international clients, fostering customer loyalty and repeat business. • Provide expert product knowledge and styling advice, staying updated on collections, trends and brand initiatives. • Contribute to the achievement of individual and boutique sales targets through proactive client engagement and sales activities. • Support visual merchandising activities and ensure the boutique presentation is always aligned with brand standards. • Assist in stock management operations, including product replenishment and inventory control. • Manage sales transactions accurately and efficiently, ensuring a seamless checkout experience. • Collaborate closely with colleagues and management to support boutique operations and commercial objectives. • Participate in client events, promotional activities and CRM initiatives aimed at enhancing customer engagement. Requirements • Previous experience in luxury retail, fashion retail or other customer-facing sales environments. • Strong passion for luxury fashion and excellence in customer service. • Excellent communication and interpersonal skills, with the ability to engage effectively with an international clientele. • Goal-oriented mindset with a strong commercial attitude and ability to achieve sales targets. • Attention to detail and understanding of visual merchandising principles. • Fluency in Italian and English; additional languages such as Russian, Arabic or Chinese are highly valued for international clientele. • Knowledge of luxury fashion industry, trends and customer expectations. • Team-oriented attitude and strong collaboration skills. • Flexibility and availability to work schedules compatible with retail operations, including weekends and holidays. Offer Working hours: Full-time Applicable Collective Agreement (CCNL): CCNL Commercio Indicative salary range: Gross Annual Salary between €26,000 and €28,000 + sales commissions Equal opportunities and non-discrimination The selection process is open to candidates of any gender, age, origin, orientation or background, in full compliance with the principles of equal opportunities, non-discrimination and pay transparency. © Dolce & Gabbana S.R.L. #current_year - All rights reserved - Any reproduction of the contents is strictly forbidden. VAT NUMBER 09297890155 – SIAE LICENCE N. 637/1/763 – ALL RIGHTS RESERVED × When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: • "route" is used for session stickiness • "careerSiteCompanyId" is used to send the request to the correct data center • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor • "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another