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Client Advisor About us: Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design. As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling. From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective. About the position: We’re excited to announce the opening of our second UK showroom, Manchester, and we want you to join the team! As a Client Advisor, you will provide bespoke and informative consultations to clients, helping them discover or design their dream pieces, whether in person or through online consultations. This is a full-time, permanent position at our beautiful new showroom with a start date of around September/ October . The address of the showroom will be on Police street, M2 7LQ and will be a Tuesday-Saturday roster with varying hours between 8am-7pm . If you have a passion for jewellery, or simply love working with people and are keen to learn all about jewellery and diamonds, we’d love to hear from you! Key Responsibilities include: • Through in-person and online consultations, you’ll be assisting clients in selecting jewellery, offering personalised advice and education, guiding them through the customisation process, and preparing independent custom quotes. • Coordinate aftercare services consultations including resizing, creating invoices, repairs, and lifetime warranty claims, with a fast turnaround and high client satisfaction. • Promoting Cullen Jewellery’s commitment to ethical practices and community initiatives. • Participating in the daily setup and opening of the showroom, and ensuring the cleanliness of consultation desks and other showroom areas. • Completing ad-hoc tasks such as stock takes, changing product displays, inventory, and managing postage tasks as required. What are we seeking? • Proven experience in a sales or customer service role, ideally within the premium jewellery or retail industry. • High attention to detail and commitment to providing exceptional client experiences. • Strong organisational and time management abilities, with the ability to work flexibly and adapt to changing priorities and processes. • Ability to work effectively as part of a team to achieve common goals. • The right to work in the UK. • Capacity to work on a Tuesday – Saturday roster consistently with varying hours between 8am-7pm. What we offer: In addition to a competitive remuneration package, and the ability to work in a beautiful office location in the heart of Manchester, we offer all our team members with a range of benefits including: • A supportive and collaborative work environment; • An Employee Assistance Program for you and a family member to utilise; • Generous staff and family / friend discounts; • Team events and initiatives included as part of our wellbeing program; • Paid volunteer leave, and sponsorship of a child in South East Asia/Africa under your name; • The opportunity to join a growing company with a global presence - you really can take your career anywhere! If this full-time opportunity sounds like your next challenge, complete your application by clicking on the apply now button and we will be in touch. Agencies, thanks for thinking of us - but we have this one covered! #cullenjewellery Jetzt bewerben Operations Manchester, United Kingdom Teilen auf: