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Working hours: Monday to Friday 8am- 5pm (37.5 hours) Salary: £26,000 p/a Job Overview We are seeking a Claims Handler to join our Customer Service team. As a Claims Handler within our Customer Service team, you will be responsible for managing customer claims efficiently and professionally. You will handle various claim types, ensuring timely resolution while maintaining high customer satisfaction and adherence to company policies and regulatory requirements. This role plays a crucial part in maintaining the trust and loyalty of our customers, working closely with other departments to ensure seamless claim processing and resolution. Who are MJ Quinn MJ Quinn Integrated Services Ltd is a UK-based company specialising in delivering end-to-end infrastructure services across multiple industries, including telecommunications, utilities, and mechanical and electrical engineering. Established with a commitment to quality and innovation, MJ Quinn provides tailored solutions that integrate design, installation, maintenance, and project management. The company partners with leading organisations to execute complex projects, leveraging cutting-edge technology and a skilled workforce to ensure efficient and reliable service delivery. MJ Quinn’s customer-focused approach and dedication to sustainability have solidified its reputation as a trusted provider in the infrastructure services sector. Duties • Process and manage customer claims from initial notification to resolution • Ensure all claims are documented accurately within the company’s systems • Work collaboratively with other departments and stakeholders to resolve complex claims efficiently. • Support continuous improvement by identifying trends and suggesting process enhancements. • Meet or exceed key performance indicators (KPIs) relating to claim resolution times and customer satisfaction Experience • Previous experience in a claims handling, customer service, or administrative role (preferably within telecoms or insurance industries). • Strong experience in customer interaction and issue resolution • Experience in managing high-volume caseloads in a fast-paced environment • Strong communication and interpersonal skills, with the ability to handle challenging customer interactions. • Excellent attention to detail and problem-solving abilities. • Strong analytical skills to assess claims and identify solutions • Ability to work effectively under pressure and manage multiple claims simultaneously • Proficiency in using Microsoft 365. Diversity statement MJ Quinn’s are committed to promoting an environment that values diversity. All staff are responsible for ensuring that all employees, customers, suppliers, and visitors are treated equally and fairly and not discriminated against on the grounds of age, disability, gender reassignment, marriage & civil partnerships, pregnancy & maternity, race, religion or belief, sex or sexual orientation. If you are passionate about delivering exceptional service and possess the required skills, we encourage you to apply for this exciting opportunity as a Claims Processor. HP #LI-DS1 Job Types: Full-time, Permanent • Benefits: • Company events • Company pension • Cycle to work scheme • Employee discount • Free parking • Health & wellbeing programme • On-site parking • Sick pay Work Location: In person