Job Opportunities API

Ranked as a top 30 brokerage company and in the top 100 of all Logistics Companies in the US, MegaCorp Logistics is a fast-growing third-party logistics company. We are seeking highly creative and motivated individuals who are committed to finding successful answers to our clients' needs. Our team represents decades of experience in the 3PL industry and we are looking to add more talent to our team. We offer our employees a competitive benefits package that includes unlimited earning potential, medical/dental/vision benefits, matching 401(k) Plan, paid time off, and many more perks in a fun high-energy environment. We have our employee’s best interest at heart and know you are not simply a number.  We want you to thrive in a positive work environment so we give you the tools for success. Department: Claims Reports To: Chief Legal Officer Position Summary: The Claims Director leads the Claims Department and oversees the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims. This role provides strategic leadership for claims operations, team performance, process improvement, and complex claim resolution while partnering with  internal  and  external  stakeholders  to  minimize  risk,  maximize  recovery  opportunities,  and  ensure exceptional customer service. Key Responsibilities: The following duties represent the essential functions of this role. They are intended to describe the general nature of the position and may change based on business needs. Employees may be required to perform additional duties as assigned. Lead and oversee the Claims Department, including Claims Managers, Specialists, Analysts, and other assigned personnel Manage the investigation, evaluation, negotiation, and resolution of cargo, property damage, and related claims, serving as the primary escalation point for complex, high-value, or sensitive matters  Review  and  analyze  contracts,  bills  of  lading,  invoices,  insurance  policies,  carrier  agreements, claim  documentation,  and  supporting  records  to  evaluate  liability,  contractual  obligations, coverage, recovery opportunities, settlement strategies, and business risk Approve claim  settlements  and  denials  within  authority  limits  and  coordinate  escalations  as necessary Negotiate with carriers, customers, brokers, insurers, inspectors, and vendors to achieve timely, cost-effective claim resolutions Ensure accurate  claim  documentation,  reporting,  file  maintenance,  status  tracking,  and recordkeeping while monitoring claim aging, workload distribution, exposures, recoveries, trends, and departmental performance metrics Develop and maintain claims reporting, dashboards, analytics, KPIs, and operational insights for leadership while identifying trends related to cargo loss, shortages, damages, carrier performance, customer disputes, documentation gaps, and claim outcomes Implement process improvements to reduce claim exposure, strengthen documentation, improve recoveries, and increase operational efficiency Develop and maintain claims policies, procedures, training materials, best practices, and standardoperating procedures Partner with Sales, Operations, Legal, Finance, and leadership to resolve claims issues, improve business processes, and support cargo protection, claims prevention, and risk mitigation initiatives Hire,  train,  coach,  mentor,  and  develop  Claims  Department  employees  while  managing performance, workload allocation, accountability, and succession planning Maintain a professional, customer-focused, and business-minded approach while protecting and