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POSITION SUMMARY The  Children’s Services  Associate  p rovides reference and Readers’ Advisory service s to Library customers, assists Library  customers  in the use of digital and print resources,  plans,  and  conducts programs ,  assist s   librarians  with collection management ,  and  provide support services to the Children’s Services department . RESPONSIBILITIES • Utilizes and accesses information using a broad spectrum of resources, including print, electronic and online resources . • Explains,  demonstrates , and  assists  users in using print and electronic resources, including computer online databases, websites, and downloadable materials. • Provides reference and Reader’s Advisory  assistance  for  c ustomers,   including topical research and material location . • Upholds the highest standards of customer service with polite, helpful, and efficient interactions with vendors, customers, and staff. • Maintains current knowledge of new materials, services, relevant  technology,  and library trends. • Plans and conducts programs for children; includes developing and implementing new concepts and themes. • Maintains organization of the collections for the library. Assembles and arranges displays of public information, bulletin boards,  books,  and other library materials. • Assists Children’s Services Librarian s  with collection management following established guidelines. • Prepares reports and statistics for management review as  requested . • Proactively  participates  in outreach activities  and events  with Library partners. • Works with volunteers to  assign and review  completed  tasks. • Troubleshoots and resolves minor computer hardware and software  issues . • Attends  professional development opportunities. • Performs other related duties and special  projects as  assigned. KNOWLEDGE/SKILLS/ABILITIES • Proficient in relevant computer software programs including Microsoft Office and Outlook. • Uses  relevant computer software to access information, answer questions, and perform daily tasks. Familiar with the use of database applications. • Demonstrates exceptional customer service, providing quality  assistance  to vendors, customers, and staff. • Ability to effectively provide reference  assistance  and instruction services. • Demonstrates strong verbal  and written  communication   and interpersonal  skills  working effectively with diverse cultures, interpersonal  styles ,  abilities,  and background. • A bility to successfully lead programs and give  presentations. • Uses problem solving skills in  determining  priorities, finding  timely  solutions to departmental or system-wide issues . • Service oriented with the ability to  establish  and maintain effective relationships with staff and the public. • Successfully supports and/or collaborates on projects and programs with staff members . • Demonstrates willingness to learn the developmental stages of children and enjoys working with children. • Takes  responsibility for consistent completion and follow-up on  all tasks. • Responsive to change and  demonstrates  adaptability . • Maintains a positive approach while doing daily tasks and when faced with adversity . • Demonstrates a broader understanding of the job and looks for ways to improve Library services and support coworkers. EDUCATION / EXPERIENCE / QUALIFICATIONS • Bachelor’s degree from four-year college or university; or minimum 5 years related experience and/or training; or equivalent combination of education and experience. • Bilingual  proficiency   a plus . PHYSICAL DEMANDS/WORK ENVIRONMENT • Communicate with staff and customers in person , via email,  and over the phone . • May require either being in a stationary position or moving about for prolonged periods . • Moves equipment or library materials weighing up to 35 lbs . • Must have reliable means of transportation to attend meetings, conferences, and perform work in other locations . DETAILS The benefits of this position at the Naperville Public Library include: •    Annual Vacation Accrual: 2 weeks per year. •    Holidays: 7 days per year. •    Annual Sick Accrual: 12 days per year. •    Up to 5 Personal Days per calendar year prorated based on the hiring date. •    Illinois Municipal Retirement Fund (Pension Plan). •    12 weeks paid parental leave. •    Training and development opportunities. *WORK SCHEDULE Monday                                            5 - 9 p.m. Tuesday                                           OFF Wednesday                                       9 a.m. - 1 p.m. Thursday                                           8:30 a.m. - 5 p.m. Friday                                               OFF Rotating weekends (Every 4 weeks). Friday                                              5 - 9 p.m. Saturday                                           9 a.m. - 1 p.m. Sunday                                             12:30 - 9 p.m. *Schedule may change To learn more about us, go to  https://www.naperville-lib.org/jobs  and Diversity, Equity & Inclusion | Naperville Public Library, IL (naperville-lib.org)