Job Opportunities API

Aspire Software is looking to hire a Chief Operating Officer (COO) for one of our Software Business Units! This position provides critical operational and commercial leadership to a company within a growing software vertical. You will be responsible for developing and implementing the business’s strategic plan spanning sales & marketing, customer support, and professional services.  The COO must identify, define, and execute the strategies required to achieve the growth plans and operating objectives with a focus on improving operational excellence.  This person should bring an AI-forward mindset to executing our growth plans. Here is a little window into our company : Aspire Software, an operational arm of Valsoft Corp, operates and manages a portfolio of wholly owned software companies, providing mission-critical solutions across multiple verticals. Implementing industry best practices in a decentralized model has allowed Aspire to become a hub for creating rapid growth by reinvesting in its portfolio.  Group Responsibilities:  Develop and implement an AI strategy for non-R&D departments Own the long-range, annual and quarterly financial and non-financial goals  Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda.  Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, services resourcing, customer support, and customer project delivery    Sales & Marketing  Drive revenue growth, working with the sales team to identify new opportunities and execute growth strategies including cross/upsell and entering adjacent markets   Develop and implement best in class sales operations and sales infrastructure to enable effective scale and ensure process discipline   Develop and maintain competitive intelligence programs, generating industry trend reports to inform new feature and product development  Improve use of a CRM and other internal tools to increase forecasting capability, implement targets, and provide actionable insights to executive team and board of directors  Create and implement KPIs for sales team to measure performance and productivity (ex: CAC / LTV); develop performance dashboards and establish reporting process (measure NRR and MRR trends)  Work with sales leaders in establishing quotas, budgets, compensation plans and pricing optimization  Management of key relationships with large accounts is mandatory  Attend trade shows and panels    Customer Care/Customer Success:  Execute an effective, long-term customer success program for clients  Implement and maintain client support initiatives  Facilitate both in-house and client training sessions  Monitor and document Customer Success metrics, including program usage, satisfaction levels, ticket throughput, and resolution  Coordinate the administration of annual customer satisfaction surveys (NPS) and other communication tools    Professional services:  Ensure we are delivering profitable projects by monitoring billable utilizations, staff OPEX and contribution margin  Establish strategies to increase NRR  Track results on a monthly basis with the Head of Professional Services    About you: Bachelor’s degree or equivalent, preferably in a technical or business discipline, MBA, or advanced degree 5+ years of direct cross-functional team management experience and P&L management within the SaaS Vertical Market, preferably in Travel & Leisure Experienced with AI Automation efficiencies in Sales/Marketing/Support/Professional Services Hardware sourcing and integrated payment processing experience a plus A natural ability to lead performance and financial health in a business  Bring a proven entrepreneurial spirit and pace-setter traits  Broad financial acumen across