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Responsibilities: • Maintain a working knowledge of the Company’s facilities and special events, and advising customers of same, whenever possible. • Greet customers on casino floor, establish rapport, and provide complimentary amenities, based upon specific casino guidelines for levels of play. • Promote the success of the Players Club, by explaining this marketing tool to customers, issuing membership cards and demonstrating the various methods of use. • Resolve miscellaneous guest complaints, referring to the appropriate supervisor when necessary. • Assist guests with reservations for restaurants, entertainment venues • Facilitate the effective management of information, by attending regularly scheduled departmental meetings. • Prepare correspondence, memos, forms, reports, and other miscellaneous paperwork, as needed. • Augment special events, through active participation in same. • Observe special events in the lives of our customers, by preparing and mailing birthday and/or anniversary cards, newsletters, and personal notes, whenever possible. • Record information on new customers, and updates Database as needed. • Assist the Slots Department with Jackpots, by providing photographic services and issuing complimentary amenities to customers as Jackpots are awarded. • Compile customer feedback and informs management of findings on a regular basis. • Responsible for maintaining a consistent, regular attendance record. • Other duties as assigned Working Conditions: • Mostly indoors and generally climate-controlled environment • Will be exposed to noise, smoke, and odors • Working with others and independently Target Salary Range: ( $50,000 ) Bally's Lincoln Casino Resort: About | LinkedIn Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.