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Tuesday Health is a value-based palliative care provider group dedicated to transforming serious illness and end-of-life care. We deliver goal-centered care focused on alleviating physical symptoms and emotional stress for individuals and their caregivers. Our interdisciplinary care teams reduce avoidable hospitalizations and improve quality of life wherever individuals call home. The Role The Care Coordinator is responsible for facilitating conversations and collaboration between interdisciplinary care teams including complex care navigators, health plan care managers, primary care providers, and specialists. The Care Coordinator supports the scheduling process, makes reminder calls, facilitates collaboration with health plan clinicians, and works cross-functionally to provide a seamless patient experience. As a patient-facing role, the ability to foster patient relationships through empathy and striving to provide a patient-centered experience at every contact is critical. Key Responsibilities Support scheduling for Complex Care Navigators Make patient reminder calls Facilitate collaboration with health plan care managers Ensure proper documentation of all patient contacts Support outreach and navigation teams with operational and non-clinical tasks Answer patient calls and appropriately transfer escalated patient issues, ensuring the appropriate resources are involved Identify and request necessary patient documentation from patients and community providers Other duties may be assigned Required Qualifications High School Diploma / GED (or higher) Experience with escalated customer service issue resolution Knowledge of Microsoft Office products including Word , Outlook , PowerPoint , and proficiency in Excel with formulas such as VLOOKUP Phone/Fax system experience EMR experience Preferred Qualifications Associates Degree or higher Typing speed of 40+ WPM Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting Skills Operational and Technical Skills – Supports operational process improvement; understands market and optimizes clinician travel to home/facility visits; able to navigate clinical management systems Customer Service – Delivers a high level of professionalism and patient-centered support Interpersonal Skills – Focuses on solving conflict and remains open to new ideas Oral Communication – Communicates clearly, responds openly to questions, and adapts to change Dependability – Follows instructions, keeps commitments, and completes tasks on time Initiative – Solution-oriented and contributes ideas for improving workflows What We Offer Competitive compensation Comprehensive benefits including medical, dental, vision, and life insurance, paid time off and holidays, employer 401(K) match Remote work with multiple onsite sessions each year to maximize collaboration and team building A dynamic and inclusive team environment Meaningful work focused on patient care and community impact Tuesday Health seeks to recruit and retain staff from diverse backgrounds and encourages qualified candidates to apply. Tuesday Health is an equal opportunity employer and does not discriminate on the basis of age, sex, gender identity/expression, sexual orientation, color, race, creed, national origin, ancestry, religion, marital status, political belief, physical or mental disability, pregnancy, military, or veteran status.