Job Opportunities API

Description Card Services Specialist Benefit Highlights • Hybrid work schedule • Paid vacation, personal, sick, holiday, volunteer & birthday time off • 401(k) with 6% match and 4% profit-sharing contribution • Top-notch health insurance, dental, and vision • HSA, Flexible spending plans, life insurance, and short-term/long-term disability coverage • Employee Assistance Program to prioritize your wellbeing • Loan and mortgage discounts + higher rates for savings products Starting Wage: $17.25/Hour, based on experience Location: Kalamazoo, MI About The Role Join our team as a Card Services Specialist, where you'll play a key role in supporting debit and credit card programs, resolving card-related issues, and assisting members with confidence and care. This position is ideal for someone who enjoys problem-solving, working with financial systems, and delivering exceptional service while protecting sensitive member information. Where You’re Headed Start your journey at Arbor as a Card Services Specialist and grow right where you are – Card Services Specialist II and III growth track promotions possible (with a pay increase). With advancement opportunities and access to internal openings in departments like lending, marketing, IT, HR, and finance, your future is full of possibility. What You’ll Do • Process credit card payment exceptions and review activity reports • Research and resolve card-related issues and payment exceptions • Assist members and staff with card service inquiries • Monitor and respond to fraud, lost/stolen cards, and account abuse • Process balance transfers, returns, check requests, and account closures • Maintain accurate records and protect confidential information • Support department operations and ensure policy compliance Is This You? • High School Diploma or equivalent • Financial services industry experience • Strong computer and application skills • Strong oral and written communication skills • Ability to successfully organize, prioritize, and manage multiple responsibilities • Team player with a positive attitude and flexibility • Professionalism in conduct, communication, and appearance • Ability to be bonded • Preferred But Not Required: College degree, service/sales experience, and previous experience in a similar or related role. Why Join Arbor? For over 90 years, Arbor Financial Credit Union has helped members and employees thrive. We’ve built a workplace grounded in our core values: Work Together, Do the Right Thing, Be Creative, and Have Fun . Here, you’ll enjoy meaningful work, growth opportunities, caring teams, and great benefits. Visit our website to discover what makes us exceptional and apply in minutes: www.arborfcu.org/careers .