Job Opportunities API

You will focus on providing a professional reservation, rental management and complaint handling service to our clients consumer and key account customers. In the role you will be required to manage inbound and outbound enquiries from a variety of consumer and corporate customers, at all stages of the rental journey. Managing a wide variety of contact methods and using various systems you will ensure an exceptional level of service is provided to all internal and external customers. Responsibilities: • To maintain a high quality of Customer Service • Placing reservations via phone or email • Assisting customers during their live rental • Providing post rental support through proactive complaint management • To act as the day-to-day liaison for the Customer and branches to ensure smooth running of our services • Ensuring contractual SLAs are exceeded as specified within T&Cs and Corporate contracts • Complete security of all company policies and rental rates • Ensure any system issues / contract discrepancies are brought to the attention of the Team Leader / Line Manager at the earliest opportunity • Ensure that a professional and courteous image is portrayed at all times, both Skills/Essentials: • Excellent administrative skills, communication, and attention to detail • Able to work using own initiative as well as ability to work within a team • Highly results driven • Customer centric attitude