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Call Center Representative - DHA

Social Security Administration
CompanySocial Security Administration
CategoryCustomer Support
LocationBirmingham
RemoteOn-site (inferred)
EmploymentNot stated
LevelEntry
SalaryUSD 41k–82k
Posted3 Jun 2026
Last verified11 Aug 2026
SourceThe employer's own careers page (company_site)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
Positions under this announcement are being filled using a Direct Hire Authority (DHA)(SSA-001), open to all U.S. citizens. Selections made under this bulletin will be processed as new appointments. Current civil service employees would be given new appointments to the civil service. Under the provisions of DHA, Veterans Preference does not apply. To learn more about SSA, click the links below: Careers with SSA The United States Social Security Administration my Social Security | SSA Salary will be set in accordance with applicable Locality Pay. Pay Tables by Location can be found here: Cincinnati, OH - SALARY TABLE 2026-CIN Detroit, MI - SALARY TABLE 2026-DET Queens, NY - SALARY TABLE 2026-NY San Juan, PR - SALARY TABLE 2026-RUS Baltimore, MD - SALARY TABLE 2026-DCB Philadelphia, PA - SALARY TABLE 2026-PHL Los Angeles, CA - SALARY TABLE 2026-LA Phoenix, AZ - SALARY TABLE 2026-PX Salinas, CA - SALARY TABLE 2026-SF Albuquerque, NM - SALARY TABLE 2026-AQ Dallas, TX - SALARY TABLE 2026-DFW Houston, TX - SALARY TABLE 2026-HOU Kansas City, MO - SALARY TABLE 2026-KC Birmingham, AL - SALARY TABLE 2026-BH Fort Lauderdale, FL - SALARY TABLE 2026-MFL Wilkes Barre, PA - SALARY TABLE 2026-RUS Resumes exceeding two pages in length will not be considered, please visit the new resume guidance for more information. All qualification requirements must be met by the closing date of the announcement. Cut-Off Dates to receive applications will be used for this announcement. • First Cut-Off Date: June 8, 2026. • Second Cut-Off Date: June 14, 2026. • Third Cut-Off Date: July 5, 2026 • Fourth Cut-Off Date: August 2, 2026 • Fifth Cut-Off Date: August 30, 2026 • Closing Date: September 30, 2026 Initial cut-off date will be used to begin applicant consideration. Applications received after the cut-off date will only be considered if needed. If you are using experience to qualify, you must have: GS-5: One (1) year of specialized experience at the equivalent to the GS-4 level in the Federal Service. Examples of specialized experience include: (1) Working with legal or medical records, documents or benefit/financial accounts which involve applying laws, rules or regulations and written established guidelines and procedures (e.g., basic accounting, accounts payable/receivable); OR (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). Please include examples of your experience within your resume for each position held. GS-6: One (1) year of specialized experience at the equivalent to the GS-5 level in the Federal Service. Examples of specialized experience include: (1) Researching and analyzing rules, policies, procedures to respond to inquiries; AND (2) Experience conducting face to face and/or telephone interviews to obtain/provide information to resolve problems (e.g., collection agency, telemarketing, customer service, sales, etc.). Please include examples of your experience within your resume for each position held. GS-7: One (1) year of specialized experience at the equivalent to the GS-6 level in the Federal Service. Examples of specialized experience include: (1) Researching, analyzing and applying Federal, State, or County laws, regulations, policies and procedures to evaluate program eligibility or claims; OR (2)Explaining legal or medical provisions and resolving complex issues (e.g., obtaining benefits, payment interruptions, etc.) to large volumes of people from different socioeconomic backgrounds. Please include examples of your experience within your resume for each position held. Note: Part-time work is prorated in crediting experience (e.g., if you work 20 hours per week for a 12-month period), you will be credited with 6 months of experience. SELECTIVE PLACEMENT FACTOR COMPETENCY ASSESSMENT INTERVIEW PROCESS (CAIP) INTERVIEW - Applicants will be required to participate in a panel interview (after basic eligibility determination) to demonstrate an aptitude for meeting and dealing with the public. Applicants must pass this interview process in order to be found fully qualified for this position and receive further consideration for selection. This interview will cover typical situations, which might be encountered on the job, in person or over the telephone. Applicants must demonstrate qualities such as clarity of speech, ability to listen, ability to establish confidence and put others at ease and the ability to organize and express thoughts clearly. If you do not pass the CAIP interview, you will not qualify for the job. Panel interviews may be conducted via video conferencing software, if technically feasible.