Job Opportunities API

Description Temporary: up to six months Pay Range: $21-$24 per hour Join a dynamic, fun team focused on driving positive customer experiences. A key part of this role is proactively retaining members considering cancellation by addressing their needs and demonstrating value. Creativity, quick thinking, and rapport-building are essential. Full-time, onsite at our Santee, CA Home Office with growth opportunities with a fast-growing company. Key Responsibilities: • Provide friendly interactions across multiple systems. • Update accounts, billing, and transactions accurately. • Handle multiple interactions via phone, email, chat, and reviews. • Make outbound calls for cross-sell, up-sell, and follow-up. • Process membership functions quickly to ensure satisfaction. • Investigate claims and communicate incident results effectively. • Follow procedures with a fun, adaptable attitude. • Write clear, professional emails for unique scenarios. • Support loyalty, referral, and member experience programs. • Overcome objections with resilience and solutions. • Explain billing and products clearly. • Contribute to scripts, macros, and training. • Escalate issues with insights, show proactivity. • Share feedback in focus groups for improvement. Requirements Job Requirements: • High school diploma or higher. • 2+ years customer service experience; call center experience a plus. • 2+ years CRM experience (eg. Zendesk, Salesforce). • Excellent communication skills; fluent in English; Spanish a plus. • Friendly, fun, personable, problem-solver. • Typical schedule is Monday to Friday, between 8:00 am and 5:00 pm. Physical Requirements: • Physically able to sit for extended periods, operate computers and other electronic devices comfortably.? • Capable of moving about to access tools and office equipment when required.? • Ability to lift up to 50 lbs, and perform physical movements such as twisting, crawling, or reaching overhead when necessary. No staffing agencies or third-party recruiters, please.