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Who We Are Concert Health is the leading national behavioral health medical group committed to integrating the Collaborative Care model into existing health care practices to improve patients’ lives. We believe everyone, regardless of location or insurance, should have easy access to personalized, high-quality behavioral health support that is guided by the provider they trust. Our Collaborative Care program effectively targets and treats most behavioral health conditions, while embracing behavioral health as central to the patient's care journey and overall health. With its clinical excellence and operational efficiency, Concert Health is the preferred partner for health systems and medical groups seeking to deliver integrated behavioral health care that is both scalable and sustainable. Job Summary The Clinical Excellence Lead III is an independently licensed behavioral health clinician who reports to the Clinical Excellence Manager. This clinical leadership role delivers evidence-based interventions via the Collaborative Care Model to individuals (pediatric and/or adult populations) experiencing mild to moderate symptoms and utilizes evidence-based therapeutic approaches to promote symptom reduction and optimal patient outcomes, while also overseeing the performance and development of Collaborative Care Clinicians. Administrative Responsibilities: Direct oversight of up to 15 Collaborative Care Clinician’s performance including clinical metrics, schedule management, coaching, performance management, and clinical supervision Responsible for supporting pod and partner workflows and needs in partnership with the Clinical Excellence Manager Manages employee schedules including shift coverage for assigned practices, approving time off and vacation requests, and ensuring the attendance policy is being adhered to Supervises and mentors employees including patient care, performance evaluations, development of career goals, and disciplinary action, including and up to termination. Partners with Clinical Excellence Manager to ensure department objectives are being met; recommends ways to improve efficiency and minimize barriers Serves as a resource to direct reports in resolving and documenting complex patient situations including escalated complaints, patient terminations, and incident reporting. Responsible for keeping an open line of communication with all Clinical Excellence Managers, Market Lead, and others in management. Handles escalated employee relations concerns with guidance from the Clinical Excellence Manager and Clinical Director. Clinical Responsibilities: Will manage a small caseload (no more than 15 patients) based on needs of assigned Care Pod, customizing treatment plan to individual patient needs. Supports and closely coordinates behavioral health care with the patient’s primary care provider and (when appropriate) other service providers. Screens and assesses patients for common behavioral health and substance use disorders using PHQ9, GAD7, Columbia Suicide Risk Assessment, or other tools as required. Monitors patients for changes in clinical symptoms and treatment side effects/complications, with a goal of reduction in symptoms. Supports psychotropic medication management prescribed by PCPs, focusing on treatment adherence, side effects and other complications, and treatment effectiveness. Tracks patient follow-up and clinical outcomes using a registry, records encounters in the registry and uses the system to identify and re-engage patients. Plans specific mutual self-management goals, objectives, and interventions with action-oriented patients. Facilitates care plan changes for patients who are not improving, including changes in medications or psychosocial