Job Opportunities API

Deadline Date: Tuesday 25 August 2026 Requirement: Senior Service Manager Location: Mons, BE Full Time On-Site: Yes Time On-Site: 100% Total Scope of the request (hours): 418 Required Start Date: 30 September 2026 End Contract Date: 31 December 2026 Required Security Clearance: NATO SECRET Duties & Role: Under the direction of the Principal Service Manager, but largely under own initiative, the incumbent will perform duties pertaining to the delivery of CIS services as detailed in the Service Level Agreements between NCI Agency (as the service provider) and the service operator and user (the customer): Managing the Deployable CIS infrastructure as a service and ensure system readiness at a level specified in the SLA. Ensuring the availability and quality of engineering support delivered to the customer through close co-ordination with NCI Agency service lines and the CIS Support and Sustainment Centre (CSSC) and the Forward Support Point (FSP); Manage the DCIS Configuration Management to ensure that all assets are maintained at known configuration states and can be correctly accounted for; Will conduct periodic risk assessments to anticipate and deal with obsolescence and initiate new projects under the NATO Security and Investment Programme (NSIP) when required; Will manage Change Management plans to overcome problems identified and will also manage the uplift of the configuration baseline to meet evolving operational requirements; Will support the Principal Service Manager with the development of the annual Operation and Maintenance budget submission; Will contribute to and support the system documentation for operation, maintenance and training is updated in accordance with system evolution; Managing contractor support resources and acceptance of services of contractors; Will provide input to the Principal Service Manager for the Quarterly SLA report; Will provide input and recommendations to the SLA Change management process; Assessment of manpower and O&M budget requirements; Will provide support to project managers as required through the project development, delivery and transition into service phases; Deputize for higher grade staff, if required; Performs other duties as may be required. Possible TDY travel once or twice per month.