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Business Support Administrator - FTC 12-15 months (Mat Cover) SSG Training and Consultancy Who we are SSG Training & Consultancy Ltd support businesses to improve health, safety, environmental, HR, and compliance performance through industry accredited training, including UKATA asbestos awareness, alongside advisory and consultancy services delivered via classroom, online, and virtual formats. Part of the Celnor Group Celnor Group is a UK-based environmental services group operating across the Testing, Inspection, Certification and Compliance (TICC) landscape. With a growing portfolio of specialist businesses, Celnor provides essential services that protect people, property and the environment. While each business retains its own identity, culture and technical specialism, all are supported by a central group function that invests in people, systems and long-term sustainable growth. Job details  We are looking for an experienced Business Support Administrator to join our Service Support team on a full-time, 12–15-month maternity cover contract. This fully office-based role will involve managing client accounts, supporting the accurate and timely collection of payments within a predominantly B2B environment, and building strong working relationships with clients and colleagues. If you are looking for a new challenge and the opportunity to make a meaningful contribution within a well-established business, this could be the ideal role for you. What you will do Manage end-to-end credit control activities, including payment collection, customer account maintenance, daily bank reconciliations, invoicing, monthly statements, cancellations and transfers, while building strong client relationships to resolve queries efficiently. Support the finance function by processing accounts payable transactions, reconciling supplier invoices, staff expenses and company credit cards, ensuring accuracy and compliance. Coordinate training administration, processing course bookings, amendments, cancellations and transfers, while ensuring all required information is received and accurately recorded ahead of delivery. Liaise with internal teams to ensure trainers have the resources, pre-course materials and information required to deliver high-quality training, carrying out final course checks to maintain exceptional customer service standards. Administer awarding body requirements by processing course notifications within deadlines, creating virtual training links, managing tutor calendars and maintaining tracking spreadsheets. Provide administrative support across the business, responding to customer enquiries, assisting with online exam invigilation and supporting the day-to-day operation of the Plymouth Training Centre, including preparing training rooms and refreshments. Maintain accurate records and make effective use of business systems and software while supporting the wider team with additional administrative duties as required. Who you are A minimum of two years’ experience working within a busy finance, credit control or office-based environment. Confident using Xero and Microsoft Office, particularly Excel, Word, Outlook, SharePoint and Teams. Highly organised, with strong attention to detail and a commitment to accuracy. Able to work effectively under pressure, manage competing priorities and meet deadlines. Strong written and verbal communication skills, with confidence dealing with clients, colleagues and other stakeholders. Comfortable working across multiple software platforms, including CRM and training management systems. A proactive, positive and supportive approach, with strong problem-solving skills and a good sense of humour. Join us You’ll be joining a business where your contribution matters and where professionalism, integrity and teamwork are genuinely valued. As part of the wider Celnor Group, you’ll benefit from group-wide investment, shared expertise and