Job Opportunities API

We're looking for an experienced Business Operations Director to take ownership of operational performance, partner ecosystems, and commercial outcomes in a fast-scaling, regulated environment. This is a senior, high-impact role where you'll act as a key bridge between strategy and execution-ensuring operations run efficiently, partners deliver value, and the organisation scales sustainably. You'll also serve as a critical voice of the customer, shaping decisions across the business. What You'll Be Doing Operational Leadership • Own and optimise day-to-day operations across service delivery and customer experience • Translate business strategy into scalable, efficient operational processes • Drive continuous improvement through metrics, reporting, and performance management • Provide senior leadership with insight into operational performance, risks, and scalability Partner & Supplier Management • Lead and manage relationships with suppliers and customers, ensuring strong performance and value delivery • Run structured partner reviews covering service quality, alignment, and outcomes • Handle escalations and ensure issues are resolved effectively and transparently • Act as the internal advocate for customer experience and feedback Commercial & Contract Oversight • Lead supplier contract reviews, ensuring value for money and appropriate service levels • Challenge pricing, costs, and commercial structures to optimise spend • Support contract negotiations and supplier optimisation initiatives • Ensure contracts meet standards around compliance, resilience, and risk Supplier Onboarding & Risk • Oversee supplier onboarding and due diligence processes • Ensure risks (financial, operational, regulatory) are identified and managed • Work closely with compliance and risk teams to maintain strong governance • Track onboarding outcomes and remediation actions Cost & Performance Management • Monitor supplier spend, forecast costs, and identify savings opportunities • Implement KPI/SLA frameworks to track partner performance • Oversee incident management, root cause analysis, and corrective actions • Maintain visibility of operational risks, dependencies, and contingency plans Cross-Functional Leadership • Collaborate across Technology, Finance, Risk, Compliance, and Legal teams • Ensure partner relationships align with internal policies and regulatory expectations • Provide clear reporting to senior stakeholders on performance, risks, and costs What We're Looking For Essential Experience • Proven experience in operations leadership within a complex or regulated environment • Strong background in supplier, partner, or vendor management • Demonstrable commercial and contract management expertise • Understanding of risk, compliance, and operational resilience • Experience working cross-functionally with multiple senior stakeholders Key Skills • Excellent stakeholder management and communication skills • Strong analytical and problem-solving capability • Ability to drive performance improvement and operational efficiency • Confident managing escalations and complex partner relationships Who You Are • Commercially astute and focused on delivering value • Structured, pragmatic, and accountable • Customer-focused with strong internal credibility • Comfortable working in a scaling, evolving organisation • A hands-on leader who can operate both strategically and tactically Why Join • Play a key role in shaping and scaling business operations • Work in a fast-paced, high-growth environment • Influence senior decision-making and drive tangible business impact • Collaborate with a dynamic, cross-functional leadership team