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Position: Business Operations And Data Lead/ Client Health and Insights Lead Location: Mumbai, India About LRN: LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.  Named one of Inc Magazine’s 5000 Fastest-Growing Companies, LRN is redefining how organizations turn values into action. Our state-of-the-art platform combines intuitive design, mobile accessibility, robust analytics, and industry benchmarking—enabling organizations to create, manage, deliver, and audit ethics and compliance programs with confidence. Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.  About the role: The Client Health Analyst / Program Coordinator plays a critical role in enabling scaled Program Management across a large portfolio of clients. This role is responsible for owning and evolving LRN’s Client Health framework and dashboard, ensuring clear visibility of partner engagement, risk, and opportunity across the portfolio. Working closely with a large team of Program Managers and cross-functional teams, you will proactively identify patterns, surface risks, and generate actionable insights, ensuring that the right issues are raised with the right stakeholders at the right time for swift actions to be taken to resolve clients’ challenges This is not a traditional coordination or reporting role. The successful candidate will combine analytical thinking, sound judgment, and operational discipline to move beyond data tracking and into meaningful insight generation. The role requires strong commercial awareness and the ability to influence decision-making across Program Management  Requirements What you'll do: 1. Ownership of Client Health Framework and Dashboard Own and manage the Client Health tool and dashboard, ensuring it is accurate, up to date, and effectively reflects partner status across the portfolio Support the ongoing refinement of health indicators and inputs such as engagement, usage, support activity, delivery signals, and renewal timelines Ensure consistency and clarity in how client health is measured, tracked, and interpreted Drive adoption and effective use of the Client Health framework across Program Management Integrate multiple signals (CSAT, NPS, platform usage, delivery metrics, and financial indicators) into a unified health scoring model   2. Client Health Monitoring and Insight Generation Monitor a large portfolio of partners to identify: Emerging risks, including low or declining engagement Patterns and trends across accounts Opportunities for growth or intervention Analyse data from multiple sources to form clear, evidence-based insights Provide context and interpretation, not just data, highlighting what matters and why Prioritise signals and insights based on impact and urgency across the portfolio Highlight at-risk accounts (churn risk, low engagement, delivery inefficiencies) with a clear rationale   3. Structured Escalation and Cross-Functional Routing Ensure identified risks and issues are routed to the appropriate stakeholders, ensuring ownership, e.g.: Product-related issues to Product or Engineering Delivery-related issues to Delivery or Function Leads Support trends to Support teams Apply a structured approach to escalation, ensuring clarity on ownership and next steps Track that issues have been