Job Opportunities API

Job Purpose To oversee and optimize daily operations across the organization by ensuring efficient resource utilization, effective project execution, and high-quality service delivery. Responsibilities. Operation management: • Daily to day management: Overseeing daily business activities, optimizing processes and resources (staff, materials, technology) to ensure efficiency, high productivity, and cost reduction. • Work with different country head across ISAT Group of company in handling operation matters. • Improving processes: Identifying areas for improvement and implementing changes to enhance productivity. • Process Improvement: Analyzing data to enhance workflow efficiency, reduce errors, and increase productivity. • Budgeting & Finance: Developing budgets, reviewing costs, and optimizing financial performance. • Team Leadership: Managing personnel, including staffing, training, and maintaining morale. • Strategic Execution: Aligning day-to-day operations with overall company objectives Project Management: • Work with project managers / across group to ensure ed to end Project Management, by delivering Timely, Control cost, and ensuring Quality through constant customer feedback. • Monitor project progress and set deadlines Customer Relation Management: • Work with customer support manager on all customer operation related matters and the incumbent is expected to focus his / her attention on supervising day-to-day operation matters affecting customers. • Involvement in customer management and visitation to ensure customer experience satisfaction Vendor management, Pricing & Cost Management: • Vendor Management Coordination for better relationships and negotiation for favorable pricing. • Supplier Management – Cultivation and maintaining relationships with vendors and suppliers by evaluating defined SLA for negotiation on costs for purposes of cost reduction. • Cost Analysis, Implementation assessment of solutions and scheduling of solutions sold. Compliance. Licensing and Permits: • Follow up to ensure business compliance in all the operation working closely with group person in charge of regulatory to ensure return are done on quarterly basis. Knowledge and Experience • Bachelor’s degree in business administration, Telecommunication. • At least 2+ years of experience in a similar role working in telecom industry, preferably in a fast-paced and dynamic environment • Proven track record of success in managing and improving operations • Experience in managing operation in complex environmental engaging multiple stakeholders from different countries. • Strong negotiation and conflict resolution skills • Excellent verbal and written communication skills.