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Business Development Representative (m/w/d) Permanent employee, Full-time · Berlin, hybrid THE IMPACT YOU WILL MAKE As a Business Development Representative at charles, you will play an instrumental role in our growth by forging long‑term partnerships with clients and prospects, unveiling the potential of Conversational AI for their business models, and ensuring we deliver value that meets their goals and expectations. THIS IS WHAT YOU WILL BE DOING Manage the  pre-sales process  to ensure delivery against  key performance metrics,  with a strong emphasis on new logos, as well as growing existing accounts You will  analyse the performance of potential customers  and learn how to identify potential for business improvement  for them to achieve using charles Generate leads  within the  DACH and/or Italian market  through cold calling, emails, LinkedIn, Events and collaborating with your Account Executive and Studios Team Help boost our  outbound outreaches  through multiple approaches (by social selling, cold calling, LinkedIn Navigator) Ensure the  quality of pre-qualification  and support our team in closing deals Actively seek out  profitable partnerships  and  business opportunities Help  shape the future of charles' mission  with your perspectives, ideas, and skills YOU'LL FIT GREAT WITH THESE SKILLS AND VALUES You have a proven history of achieving sales success Ability to identify, understand and communicate the customer's business transformation needs You are willing to go the extra mile to close a deal You are a true team player and contribute to our joint success Required : proven ability to communicate professionally (C1/C2 level) in German and confident business-level English. You have experience with a CRM system, such as HubSpot, Pipedrive , Salesforce or others Profound knowledge of the European e-Commerce market and relevant enabling technologies,  is a plus WHERE WILL YOU BE WORKING? We are based in Berlin and offer a hybrid working model. Join us in the office from Tuesday to Thursday, and work from home on Mondays and Fridays. THINGS WE OFFER Working on challenging and impactful projects at the forefront of one of  the most innovative industries in Europe Collaborating with some of  the leading experts in Conversational AI  and disrupting a fast-growing industry Joining forces with a  unique community of Tech, Product, Sales, Success, and Marketing experts committed to building the best product in Conversational AI Having high visibility and impact across the business with the option to own and  drive new initiatives Celebrating our major and micro-wins as well as getting to know each other better at  regular team-building events Sharing VSOP  (virtual stock options) in the ownership and success of charles Enjoy uncapped commission potential based on results. Working in a  vibrant office  in the heart of Berlin overlooking the Wall memorial What else we offer? Urban Sports Club  membership Free company lunch  on Thursdays A  friendly, open, multicultural  work environment Dog-friendly  office Discounts on BVG  tickets Mental health support through our partnership with OpenUp About us It's better to have a conversation charles is a conversational AI and CRM that attracts, converts, services, and retains customers via AI agents and marketing automations. charles helps businesses to maximize customer engagement and revenue through conversational channels such as WhatsApp. Brands can reach customers in an interactive way, collect data to expand customer understanding and guide them to targeted offers that convert. charles’ AI Agents deliver hyperpersonalized expe