Job Opportunities API

Description Duties and Responsibilities: • Answer inbound calls and direct callers to the appropriate associate within the dealership. • Make customer service appointments • Look up customer service records and advise of services and warranty accordingly • Verify customer vehicle status • Conduct yourself in a friendly and professional manner on the phone or in person with customers, vendors, clients, and job candidates. • Take messages and deliver to appropriate dealership associate. • May be responsible for clerical duties such as photocopying, faxing, filing, and collating. • May be responsible for general administrative/support staff duties as assigned by Management Requirements Qualifications: • High school diploma or the equivalent • Receive inbound inquiries, routing calls to appropriate staff and making inbound appointments • Patient and pleasant when faced with challenging customers • Must speak, read and write English clearly. Bilingual is a plus, but not required • Automotive experience a plus, but not required • Team player - dependable • You type 40 – 45 WPM in order to capture new customer information efficiently • Comfort and familiarity with using and learning various software applications Working Conditions: • Working conditions are consistent with working in an office