Job Opportunities API

About the Role At Wecasa, our mission is simple: to make everyday life easier. Within our Customer Expansion team (part of Customer Experience), we focus on growth through re-engagement and long-term customer value. We’re now looking for a Business Developer to lead a key mission: winning back former regular home cleaning customers who have stopped using Wecasa . There are thousands of churned customers every month , and they represent a major business opportunity. Your role is to reconnect with them, understand their reasons for leaving, rebuild trust and convert them back into active customers. What You’ll Be Doing This is a hands-on, performance-driven role with clear impact. 💥 Your responsibilities: Contact former regular cleaning customers via multiple channels: phone calls (Aircall), SMS, emails, voicemail messages, etc. Execute our proven win-back strategy and call scripts, while tailoring your approach to each customer Handle objections with confidence, listen actively, and adapt your pitch based on customer feedback Log and manage all activity in Zoho CRM and Wecasa’s internal admin tools Track your KPIs and deliver results: target of 150 customer win-backs per month (full-time equivalent) 🎯 Success means: converting at least 1 in 3 customers , with upside potential for top performers. Who We’re Looking For 🎯 You’re a great fit if you: Are a natural closer with a strong hunter mentality Thrive on outbound sales, follow-ups and hitting targets Combine commercial drive with genuine empathy — some customers left disappointed, and your role is to rebuild confidence Work independently, stay organised and are comfortable with CRM and digital tools Have a strong grasp of UK culture and customer mindset, and know how to communicate in a way that truly resonates with a UK audience Speak fluent English 🇬🇧 (French is a plus, not a requirement) What We Offer Salary: €35K to €40K (fixed + variable included), depending on profile Contract: 4-month fixed-term contract (CDD) due to a temporary increase in workload (from September to the end of December 2026) Workplace Culture: A supportive, collaborative work environment where you can learn and grow quickly Time Off: 5 weeks of paid leave + 6 compensation days (RTT) - prorated Health Insurance: Comprehensive health coverage (60% paid by Wecasa) Commuter Benefits: 50% public transit coverage or sustainable mobility stipend Flexible Work: Option to work remotely 2 days a week Meal Vouchers: Subsidized lunch card (€9/working day – €5 paid by Wecasa) Perks: Free monthly services (cleaning, massage, hairdressing, personal training, etc.) Environment: An international setting to practice your best English accent Team Life: Regular events Recruitment Process Interview with our Talent Acquisition Manager Interview with Mélissandre, Team Leader Customer Expansion Case Study (role-play or simple analysis) Final Interview with our Head of Customer Experience (French version below) ------------------------ Descriptif du poste Chez Wecasa, notre mission est simple : faciliter la vie du quotidien. L’équipe expansion, pilotée par Mélissandre, œuvre chaque jour pour offrir une expérience client mémorable à tous nos utilisateurs. Tu rejoindras cette équipe au sein du pôle Customer Experience, aux côtés d’experts du bien-être, du service client… et de la relance stratégique ! On te confie une mission ambitieuse : faire revenir les clients ménage réguliers qui nous ont quittés sur le marché UK. Spoiler alert : ils sont plusieurs milliers chaque mois… et ils valent de l’or. Ton job ? Leur rappeler pourquoi ils ont aimé Wecasa, comprendre ce qui les a fait partir, et leur donner envie de revenir. Missions Tu rêves d’un job où performance commerciale rime avec impact