Job Opportunities API

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This is an exciting consulting position within the NiCE – Value Realisation Services (VRS) Organisation that is focused on owning our customers’ business case and driving increased adoption and bottom-line ROI value of NICE solutions.  The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to lead customers through AI-led CX/CCaaS transformations.  As a seasoned consultant in a technology company such as NiCE,  one must possess a unique blend of business, subject matter expertise, and technical savvy to lead the team to deliver bottom line business impact via our software solutions.  Candidates should be well experienced to act as a leading voice in maturing our VRS methodology and delivery of the services.    This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups within  NiCE  and must have  proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working within a matrixed organisation.     At NiCE, the VRS Business Portfolio Consultant:   Provides best practice guidance to ensure customer fully optimises their business process and maximises the full potential of the NiCE offered solution(s)    Designs change strategy across people, process & technology   Serves as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects   Builds long-term relationships with customers, becoming a trusted advisor   Provides individual accountability toward assurance of customer value realisation   Identifies opportunities for additional engagements through service subscription renewals and business development   Key Responsibilities :    Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement   Discover, identify and create business cases for value of the product portfolio   Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilisation of  NiCE  solutions across the enterprise   Lead complete, comprehensive organisational change management with customer during engagements   Own and manage senior stakeholder relationship and ensure active participation and sponsorship over the course of the engagement   Manage consulting program with continuous alignment with entire product implementation program   Establish and monitor progress toward business success criteria for each product and BU   Map business case into action items and solution design   Align launch strategy with use case and value priorities   Provide input into technical project plan, overlaying VRS activities   Develop repeat business opportunities via successful delivery, credibility and thought leadership   Independently perform financial analysis, be