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Responsibilities: Align the new in-house service model with business strategy, value streams, and operational requirements. Analyze current-state business processes and IT dependencies. Define future-state processes and service models for in-house operations. Map business capabilities to IT services and required support structures. Identify gaps and propose solutions in workflows, governance, and service design. Partner with Service Owners to define SLAs/OLAs aligned with business needs. Support transition impact assessments on users and business units. Develop process documentation and ensure business readiness for the transition. Requirements Qualifications: Bachelor’s degree in Information Technology, Management or related field Preferred/Advantageous Certified Business Architect Enterprise Architecture Certification ITIL Certification Minimum of at least 3 years of experience as a Business Architect Can work fully onsite (Cubao)