Job Opportunities API

One of the nation's largest and most prominent values-based youth development organizations. The non-profit organization provides a program for young people that builds character, trains them in the responsibilities of participating citizenship, and develops personal fitness. • Acts as the liaison between business users and the technical resources on the project team many of which will be from a Professional Services partner • Work with key business users to gather, define, and formally document business requirements • Interprets and documents business processes and business rules • Provides input to the configuration of products by analyzing requirements and studying system capabilities • Provides input to how the business processes may need to change to accommodate the product functionality • Provides support to help desk and QA to ensure alignment with requirements • Assists in preparing and reviewing announcements and publications related to new systems and features • Assists in preparing or reviewing training documentation • Guides interpretation of business problems and requirements • Reviews project solution to ensure it addresses defined requirements • Performs the responsibilities of a project team member • Must have strong communication skills and presentation skills • Facilitate work sessions • Drive resolution • 7+ years as a BA • Waterfall experience • COTS experience • Experience working with Professional Services partners • Meeting facilitator • Ability to work well under deadline pressures • ability to take complete ownership of their project and drive issues to resolution • Flexible • Experience with Oracle CX solutions and rollout, preferably with the CRM, Ticket System, and Knowledge Management System modules • If no direct experience with the Oracle CX CRM and/or Knowledge Management System modules, then experience needed with other vendor CRM, Ticket, and Knowledge Management 7-9 month contract All your information will be kept confidential according to EEO guidelines.