Job Opportunities API

About the Role We’re seeking a Business Analyst to support enterprise collaboration and voice services across  Microsoft 365  and  hybrid IP telephony  environments. You’ll translate business needs into clear requirements, lead governance and policy design, and partner with cross‑functional teams to enable secure, reliable communications—especially in  safety‑critical power plant environments .    This work contributes directly to SaskPower’s mission of  reliable and affordable power  and aligns with our values of  safety, openness, collaboration, and accountability .    What you’ll do (Key Responsibilities) Lead M365 lifecycle & configuration  across key apps; establish and maintain  governance policies  and standards.  Design and recommend  Microsoft Teams  policies (custom policies, channel structures, permissions) that scale enterprise‑wide.  Develop  Conditional Access  user stories/use cases, test scenarios, and provide results/feedback to stakeholders.  Support user adoption and business operations in a  hybrid IP telephony  environment (e.g.,  SmartTAP  recording,  Cisco Jabber ,  Cisco Contact Centre , room devices from  Cisco, Lenovo, Logitech ).  Provide  business support and analysis  for IP telephony in  power plant  settings, ensuring high availability and compliance with  safety‑critical  communication protocols.  Contribute to the design/oversight of  call group configurations  and  emergency call routing  aligned with control‑room requirements and plant safety procedures.  Partner with IT and vendors to configure/maintain  Cisco Contact Centre  solutions (routing logic, skill groups, queue management).  Participate in  SmartTAP  rollout and vendor evaluation, ensuring compliance with call recording policies and regulations.  Serve as a liaison between technical teams and business users for  M365 feature enablement  and change adoption.    Core Deliverables Requirements documentation  (detailed business and technical requirements for network/collab/telephony initiatives).  Solution designs & specifications  in collaboration with Solution Architects and adjacent technical teams.    What you’ll bring (Qualifications) Education & Clearance Related post‑secondary education (e.g., BA or equivalent) and relevant training/certifications. Background/education verification required; additional risk assessments may apply per project needs.    Must‑have Experience Skill Years of Experience Level of Experience Details / Examples (please explain your proficiency, provide technical details and/or examples) Managing  Microsoft 365  configuration and lifecycle; drafting and maintaining  M365 governance .        Designing  Teams  policies, channel structures, and permissions.        Building  Conditional Access  user stories/use cases and executing  test scenarios .        Supporting business operations and  user adoption  across hybrid IP telephony ( SmartTAP, Cisco Jabber, Cisco Contact Centre , room devices from  Cisco/Lenovo/Logitech ).        Business analysis for IP telephony in  industrial/plant  environments with strict safety and reliability demands.        Cross‑functional  troubleshooting & optimization  of IP phone configurations at scale, balancing  performance, user nee