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Balavant Employee Services Inc - Business Analyst - Insurance Technology Business Analyst - Insurance Technology Business Analyst - Insurance Technology Fully Remote • Corporate - IT Job Type Full-time Description We are seeking an experienced Business Analyst to join our IT organization in a dynamic role that requires both strategic thinking and hands-on execution. This position is critical to our continued growth and transformation, supporting initiatives that span underwriting technology, application development/integration, data management, and acquisition integration. The ideal candidate will serve as a bridge between business and technology, demonstrating deep insurance industry knowledge while partnering closely with stakeholders to understand current-state workflows, define future-state improvements, and support adoption of new capabilities. This position demands adaptability in a fast-paced environment, balancing immediate operational needs while contributing to our long-term strategic vision and helping the organization evolve. Requirements Cultural & Collaborative Fit • Demonstrate strong interpersonal skills and ability to integrate seamlessly with cross-functional teams • Work effectively both independently with minimal supervision and collaboratively as a team contributor • Exhibit a hands-on, roll-up-your-sleeves mentality—no task is beneath this role • Balance pragmatic execution of current-state needs with forward-thinking contributions to strategic initiatives • Takes ownership of outcomes and follows through on commitments, including ensuring lasting change takes root • Comfortable with ambiguity and able to pivot as business needs evolve while helping others navigate uncertainty Key Responsibilities Business Analysis & Process Understanding • Partner with underwriting leaders and operational stakeholders to deeply understand current-state business processes, pain points, and workflow constraints • Document and analyze underwriting processes, systems, and decision points to identify improvement opportunities • Translate business needs into clear, actionable artifacts such as: • Business requirements and functional requirements • User stories and acceptance criteria • Process maps (current state / future state) • Business rules and underwriting logic documentation • Support definition of future-state workflows that align technology enhancements with business outcomes Underwriting Technology Enablement • Serve as a key business analysis resource for initiatives involving underwriting systems, integrations, data flows, and underwriting operations enablement • Collaborate with technology teams to ensure business requirements are fully understood and solution designs reflect underwriting needs • Help validate that delivered solutions meet underwriting business intent through reviews, walkthroughs, and user acceptance testing support • Support prioritization discussions by helping stakeholders evaluate business value, impact, and tradeoffs Change Management & Adoption Support • Contribute to change management strategies for each initiative, ensuring smooth transitions from current to future state • Assess change readiness and business impact across affected teams, including underwriting, operations, and related functions • Support communication planning that helps stakeholders understand the “what,” “why,” and “how” of changes • Help drive adoption by supporting training needs identification, process documentation, and user enablement activities • Act as a stabilizing presence during periods of uncertainty—helping teams stay aligned and informed Business Partnership • Leverage insurance industry knowledge to work closely with business stakeholders, understanding their challenges, regulatory requirements, and operational constraints • Connect technical solutions to business problems by translating business needs into clear deliverables for technical teams • Identify how changes will impact daily workflows, business processes, and employee responsibilities within the insurance context • Serve as a trusted partner to business leaders by providing insight into how underwriting technology initiatives support strategic goals • Facilitate requirements gathering sessions and ensure business needs are accurately captured, validated, and prioritized Communication & Influence • Communicate effectively with stakeholders at all organizational levels—from C-suite executives to technical teams and front-line business users • Facilitate workshops and cross-functional working sessions to drive clarity, alignment, and decisions • Produce concise and effective documentation, status updates, and stakeholder-ready summaries • Listen actively to concerns and feedback, adapting approach based on stakeholder input and organizational realities • Manage expectations through transparent, proactive communication on scope, requirements, and impacts Qualifications • Proven track record supporting complex business and technology initiatives as a Business Analyst (or similar role) • Demonstrated experience contributing to change management activities, including system implementations and process transformation • Demonstrated insurance industry knowledge with understanding of core insurance operations (underwriting, claims, policy administration, etc.) • Experience supporting project types including application implementations, data initiatives, integration work, and M&A integration • Strong foundation in business analysis methods and documentation practices • Understanding of SDLC concepts and ability to work effectively with technical teams across Agile, Waterfall, or Hybrid delivery models • Familiarity with tools such as Jira, Confluence, Visio/Lucidchart, MS Office, or similar documentation/work management platforms