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Business Analyst About us: Founded by Jordan Cullen in 2018, Cullen Jewellery is an Australian fine jewellery brand grounded in intention, care, and considered design. As a digital-first brand, we bring together traditional craftsmanship and modern technology to create pieces designed to endure – in both form and feeling. From carbon neutral lab-grown diamonds to responsible material choices and global replanting initiatives, every detail reflects Cullen’s long-term perspective. About the position: In this role, you will help us understand what is happening across our omnichannel customer journey, why, and how we can design seamless experiences to drive business performance. If you are a data-driven, customer-centric problem solver who wants to translate complex insights into actionable change, this is the perfect next step for your career. Key responsibilities include: • Gather, document, and manage clear business, functional, and non-functional requirements across our digital and physical showrooms to ensure they are testable and aligned with our goals. • Analyse customer behaviour, appointment data, conversion trends, and operational performance to turn data into clear, actionable recommendations for our Product team. • Map current and future-state workflows across customer, retail, digital, and supply chain lifecycles to identify and eliminate friction points or inefficiencies. • Support upfront product discovery, develop robust business cases, and define clear success metrics to help prioritise high-impact initiatives before they move into delivery. • Facilitate workshops and act as the core bridge between Product, Retail, Brand, Supply Chain, and Technology to build strong cross-team alignment. • Support roadmap planning, assist with UAT test scenarios, and measure whether delivered features are successfully meeting original business objectives. What are we seeking? • Practical experience as a Business Analyst, ideally working across a mix of digital products, e-commerce, retail, or cross-functional business workflows. • A strong capability in mapping end-to-end workflows alongside a modern product mindset focused on framing problems and validating opportunities. • The ability to look at customer and commercial data, identify meaningful patterns, and evaluate how decisions influence revenue and conversion. • A knack for transforming complex information into structured requirements, clear presentations, and robust business cases. • Outstanding interpersonal skills with a proven ability to manage competing stakeholder perspectives and present ideas clearly to both technical and non-technical teams. What we offer: • Move beyond a rigid scope and take active ownership of business analysis that shapes our nationwide retail and digital product experience. • Enjoy a supportive, Monday - Friday corporate culture in our beautiful, modern Kew office, with plenty of nearby parking options available. • Free, confidential access to our Employee Assistance Program (EAP) for you and your family. • Generous staff discounts on our fine jewellery, plus 20% off for your friends and family. • An extra week of paid leave every year to support a charity close to your heart. • We sponsor a child in need via Baptist World Aid for every full-time team member who joins us. Jetzt bewerben Finance & Technology Kew, Australia Teilen auf: