Job Opportunities API

About the Project For one of our ongoing projects, we are looking for a German-speaking Business Analyst to join the team and support the development and continuous improvement of an AI-powered FAQ chatbot for the banking sector. The role involves close collaboration with business stakeholders, development teams, and financial institutions to ensure the chatbot delivers accurate, relevant, and high-quality user experiences while meeting regulatory requirements. Responsibilities • Gather, analyze, and document business requirements for the AI-powered FAQ chatbot. • Create and maintain business requirement documents, use cases, and user stories. • Coordinate with internal stakeholders and banking clients to ensure the availability, accuracy, and consistency of chatbot content managed through the CMS. • Monitor chatbot interactions and analyze user behavior to identify opportunities for improvement. • Collaborate closely with the development team to translate business requirements into technical specifications. • Support the implementation and integration of the chatbot across banking websites. • Participate in testing and quality assurance activities to ensure the chatbot's functionality, reliability, and performance. • Analyze user feedback and continuously improve the chatbot's user experience. • Develop strategies to optimize response quality, accuracy, and personalization based on user preferences (e.g., response length, level of detail, language). • Communicate effectively with both business and technical stakeholders throughout the project lifecycle. • Prepare project status updates, reports, and documentation. • Support release planning and deployment activities while ensuring compliance with financial industry regulations and governance requirements. Requirements • Previous experience as a Business Analyst in software development projects. • Fluent German (mandatory). • Good command of English. • Experience working in Agile/Scrum environments. • Experience gathering and documenting business requirements, user stories, and use cases. • Experience collaborating with both business stakeholders and technical teams. • Strong analytical and communication skills. • Experience with Generative AI (GenAI) solutions is mandatory. • Understanding of AI-powered chatbots, conversational interfaces, or LLM-based applications. • Experience with content management and chatbot optimization is considered an advantage. Nice to Have • Previous experience in the banking or financial services industry. • Experience working with CMS platforms. • Familiarity with AI chatbot implementation and release management in regulated environments.