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The Business Analyst Associate Director is a senior Business Analyst role within the Enterprise Client Operations (ECO) Department, responsible for leading complex business analysis across operational readiness and client-impacting technical change initiatives. The role acts as a strategic bridge between stakeholders, data, technology teams and operational execution, setting the direction for business analysis activities and translating complex business and technical requirements into clear deliverables, analysis outputs and decision-ready insights. The position also provides direct line management, coaching and leadership for the Business Analyst team and is accountable for the development, quality and continuous improvement of the BA capability.