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Breakdown Controller Share: Share on Facebook Share on X Share on LinkedIn Share via Email Job Summary Location: Normanton Depot Brand: Welfare Hire Job Type: Full time, Permanent Hours: Mon-Fri 8am–5pm Apply for this role Breakdown Controller Location: Normanton Hours: Monday – Friday, 8am–5pm Salary: £28,250 per year Company: Welfare Hire (part of the Kelling Group) About Us If you’ve ever spotted one of our big green welfare units out on site — that’s us! At Welfare Hire, we provide high-quality welfare units that keep infrastructure projects across the UK running safely, comfortably, and sustainably. Each unit comes fully equipped with toilets, kitchens, and eco-power from generators and solar panels. When something goes wrong (because even the best kit has its moments), that’s where you come in. The Role As a Breakdown Controller, you’ll be the first point of contact when our customers need support. One minute you might be dispatching an engineer to site; the next, you’re guiding a customer through a quick generator reset or organising a replacement kettle. You’ll use your organisation skills, customer focus, and calm-under-pressure approach to make sure our clients stay up and running with minimal downtime. Responsibilities • Take breakdown calls and find swift, effective solutions • Schedule jobs to ensure urgent tasks are prioritised and routes are efficient • Keep customers updated on progress and resolution times • Use telemetry alarms to identify and prevent potential issues before they cause breakdowns • Work with other departments to raise purchase orders, manage recharges, and handle billing queries • Maintain accurate records in Syrinx • Represent Welfare Hire with professionalism and a positive attitude at all times What you’ll bring • Strong communication and problem-solving skills • Excellent organisation and attention to detail • Confidence with Microsoft Office • Experience in customer service (breakdown or dispatch experience is a bonus) • A calm, proactive approach when working under pressure Benefits • Competitive salary and bonus scheme • Company pension and life insurance • Health and wellbeing programme • Cycle-to-work scheme • Employee and store discounts • Additional leave and sick pay • Free on-site parking • Supportive team culture with opportunities for growth Apply Today If you’re a confident communicator who enjoys solving problems, staying organised, and helping customers get back up and running, we’d love to hear from you. Apply today and be part of a team that’s helping to keep the UK’s worksites running safely, sustainably, and smoothly.