Job Opportunities API

Role Purpose The Brand Implementation & Quality Management role is responsible for supporting the consistent execution of brand standards, quality frameworks, and guest experience initiatives across the hotel portfolio, with a focus on pre-opening brand setup. The role works closely with cross-functional teams to ensure audit readiness, SOP alignment, quality tracking, and smooth brand onboarding for new hotels, while supporting strategic projects and guest experience priorities. Key Responsibilities Brand Audits & Compliance • Assist in planning, scheduling, and coordinating brand and quality audits across the hotel portfolio. • Support audit documentation, evidence collection, corrective action tracking, and follow-ups with hotels. • Maintain audit trackers and ensure timely closure of action items to meet brand compliance standards. SOP Development & Execution • Support the review, updating, and rollout of Standard Operating Procedures (SOPs) across functions. • Assist in aligning SOPs with brand standards and operational requirements. Pre-Opening Brand Setup (Focus Area) • Support brand onboarding for new hotels, including documentation, training logistics, and readiness checklists. • Assist in coordinating brand trainings, tracking completion, and maintaining training records. Quality Tracking, Reporting & Analytics • Consolidate data from brand audits, quality reviews, and guest feedback platforms. • Support tracking of quality KPIs, brand scores, and compliance metrics. • Prepare periodic dashboards, summaries, and reports for internal review and leadership updates. Strategic Projects & Enablers • Provide coordination, tracking, and documentation support for strategic initiatives and quality improvement projects. • Assist in project planning, timelines, and follow-ups to ensure successful execution of priority initiatives. Guest Experience & Loyalty Support • Compile guest feedback reports, especially for escalated cases, and support follow-ups with hotels. • Coordinate and track support calls, action plans, and closure updates related to guest experience concerns. Cross-Functional & Hotel Coordination • Coordinate with Operations, Brand, Training, Quality, and Guest Experience teams to ensure alignment. • Act as a support link between hotels and corporate teams for brand and quality-related matters. Educational Background & Experience • Degree/Diploma Business Administration or related field • Prior exposure to brand standards, quality, audits, or pre-opening environments is an advantage • Suitable for early career professionals, specialists, or interns • Strong attention to detail and documentation skills • Ability to manage multiple tasks and timelines • Strong coordination and stakeholder management skills • Analytical mindset with basic reporting and data consolidation capability • Good communication and follow-up skills • Proactive and solution-oriented approach Required Skills • Strong programme and project management capability • Excellent stakeholder management and influencing skills • Commercial and business case development mindset • Digital experience, website, CRM or customer journey knowledge • Ability to manage multiple workstreams simultaneously • Strong execution focus with a "gets things done" mentality