Branch Administrator/Receptionist
Dywmoray
| Company | Dywmoray |
| Category | Operations & Admin |
| Location | Elgin |
| Remote | — |
| Employment | Not stated |
| Level | Not stated |
| Salary | Not stated by the employer |
| First seen | 3 Aug 2026 (the employer did not state a posting date) |
| Last verified | 11 Aug 2026 |
| Source | The employer's own careers page (company_site) |
Description
To make it easier for young people in Moray to find opportunities, we have listed a variety of jobs that are currently available.
To support our work we are recruiting to the following role:
Branch Administrator/Receptionist, William Purves Funeral Directors - Elgin
Salary range
£16,640 a year
Working hours Part Time
Location Elgin
Company Role Description
W.G. Catto operates as part of the 'William Purves Family' who have been guiding and supporting families through bereavement for five generations. Providing the highest standard of professionalism and a truly personal service, our business is driven by core values of compassion, dedication, integrity, and respect. The 'William Purves family' today comprises over 100 staff and operates throughout Scotland and across Northumberland.
The Role
As an Administrator, you will be the friendly and reassuring first point of contact for families, offering kindness, empathy, and professional support during a difficult time. You will be trusted with the smooth day‑to‑day running of the office, carrying out a variety of administrative tasks and working closely with Funeral Directors to help coordinate arrangements, manage documentation, and prepare spaces for viewings.
You will approach every interaction with care, dignity, and attention to detail, ensuring families feel supported and respected throughout their experience. Guided by our core values of compassion, dedication, integrity, and respect, you will take pride in delivering a consistently high‑quality service to both families and colleagues
Job description
• Answering and directing calls as required.
• Dealing with visitors face-to-face, confidently and courteously.
• Conducting client viewings as required.
• Operating as part of a team and liaising with clients in support of the Funeral Director to ensure the effective organisation of funerals.
• Work with our Funeral Directors to ensure all administration is processed efficiently.
• Liaise with all network offices to ensure good communication.
• Updating data bases and paper systems.
• Preparing newspaper notices.
• This role will involve periods of lone working.
Personal values and attributes
• All our staff need to demonstrate the values of compassion, dedication, integrity and respect at all times.
• A kind, caring and compassionate nature.
• Be an effective communicator with the ability to quickly and naturally establish meaningful relationships with clients and a variety of stakeholders.
• Previous experience in a customer facing role.
• Excellent attention to detail.
• Organisational skills and the ability to successfully multi-task and prioritise workload.
• Manage own time effectively and take ownership of projects and tasks.
• Awareness of client confidentiality, information security and data protection.
Salary and Benefits Offered
• Monday - Friday, 10 - 3.
• Pro-rated starting salary of £16,640 (FTE salary of£23,300, raised to £24,479.00 after successful completion of probation)
• 8% employer pension contribution
• Enhanced annual leave
• Professional and personal development training opportunities
• Uniform Allowance
Additional Information
If your application is successful, we will perform background checks as part of our pre-employment screening process. These will include a DBS (disclosure and barring service) and adverse media checks.
Pay: From £16,640.00 per year
Benefits:
• Bereavement leave
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Financial planning services
• Health & wellbeing programme
• Life insurance
• On-site parking
• Sick pay
Ability to commute/relocate:
• Elgin IV30 6RE: reliably commute or plan to relocate before starting work (required)
Experience:
• Customer service: 1 year (required)
• Administrative: 1 year (required)
Licence/Certification:
• Driving Licence (preferred)
Work authorisation:
• United Kingdom (required)