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[BMW Financial Services Korea] CIC Project & Process Automation Manager Job Details | BMW Group Search Jobs Search Jobs Job Description Job Title: [BMW Financial Services Korea] CIC Project & Process Automation Manager Posting Start Date: 7/14/26 Job Location (Long): Job Description: The CIC (Customer Interaction Center) team aligns with BMW Group strategy to define a seamless omnichannel customer experience, deliver competitive and sustainable solutions using the latest technologies, and provide our customers with enhanced and reliable service. CIC (Customer Interaction Center) 팀은 BMW 그룹 전략과 연계하여 옴니채널 환경에서의 고객 경험을 정의하고, 최신 기술을 활용한 경쟁력 있고 지속 가능한 솔루션을 도입하고 고객에게 보다 나은 서비스를 제공하는 것을 목표로 하고 있습니다. What awaits you? • Lead projects in collaboration with headquarters and global teams to establish optimized workflows and drive process improvements. • Design and implement process automation solutions to enhance operational efficiency and reduce manual efforts. • Manage project timelines, resources, and stakeholders to ensure successful delivery of automation projects. • Prepare and present actionable reports and dashboards to facilitate governance, project tracking, and continuous improvement. • Collaborate with cross-functional teams in CIC (Customer Interaction Center) to ensure alignment of automation initiatives with CIC objectives. CIC (Customer Interaction Center) 내 다양한 부서와 협력하여 자동화 이니셔티브가 CIC 목표와 일치하도록 조율합니다. • Analyze and transform complex data into clear insights to support decision-making and effective communication between internal teams and headquarters. • Drive change management and user adoption for new automated processes across the organization. What should you bring along? • Native-level fluency in Korean is required to effectively communicate with internal and external stakeholders • Bachelor’s degree or higher • Minimum of 3 years’ experience in process innovation, digitalization, or automation projects 프로세스 혁신, 디지털화 또는 자동화 프로젝트 분야에서 최소 3년 이상의 경험 • Proven experience managing complex projects involving multiple stakeholders; experience in change management and user adoption is preferred • Strong self-motivation with the ability to work independently as well as collaboratively within teams • Good English communication skills to collaborate smoothly with global teams and stakeholders • Advanced proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, for data-driven analysis and presentations is preferred 데이터 기반 분석 및 프레젠테이션을 위한 Microsoft Office Suite(특히 Excel 및 PowerPoint) 고급 활용 능력 우대 • Experience working in customer-centric organizations or customer interaction environments such as CIC is preferred CIC 등 고객 중심 조직 또는 고객 인터랙션 환경에서의 업무 경험 우대 Opens in a new tab. Opens in a new tab. Opens in a new tab. Opens in a new tab.