Job Opportunities API

BILLING & COLLECTIONS LEAD (MY – MANDARIN SPEAKING)   ABOUT US Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners. We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market, but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price. Tarro is unique in that we are a profitable, largely self-funded start-up and have pursued a path to high-growth. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023. To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here https://www.tarro.com/! WHAT WE’RE LOOKING FOR We are seeking a high-potential Bilingual (Mandarin/English) Billing & Collections Lead that has exceptional communications skills with ability to breakdown complex concepts and processes to ensure optimal client billing experience and timely collection of outstanding AR balances. You will play a vital role in resolving billing disputes, driving adoption of preferred payment methods and constantly challenging the status quo to improve overall billing experience for both Tarro and our clients. Your ability to combine operational excellence with a client-centric mindset will directly contribute to Tarro’s financial health and customer satisfaction. Characteristics: - Fast learners - The ideal candidate is both willing and capable of quickly absorbing knowledge, including complex processes and tools. They should demonstrate the ability to apply learnings effectively in a dynamic environment. - Adaptability in a fast-paced environment - The candidate thrives under time pressure and can seamlessly adjust to shifting priorities and tight deadlines while maintaining high performance and focus. - Collaborative Team Player - The candidate must excel in teamwork, actively sharing insights, receiving constructive feedback, and working effectively with superiors, peers, and subordinates to achieve shared goals. - Critical Thinking and Problem-Solving Skills - The candidate demonstrates the ability to identify root causes of challenges, analyze situations logically, and implement the most appropriate and efficient solutions. - Detail-Oriented and Committed to Excellence - The candidate maintains a meticulous approach to data accuracy, ensuring high-quality work even when managing large datasets. They should take ownership of their tasks, show accountability for their outputs, and maintain a proactive attitude toward continuous improvement. - Empathy and Customer-Centric Mindset: - The candidate understands that their work directly impacts other team members (such as voice platform agents) and end customers. They must approach their tasks with empathy, striving to deliver tools and solutions that positively affect workflows and outcomes. - Leadership & Coordination Skills - Guides and motivates the team to meet goals while fostering a suppor