Job Opportunities API

Job Description Billing & Accounts Receivable Team Lead (Offshore) Position Summary The Billing & Accounts Receivable Team Lead (Offshore) supports the Accounting Manager – Billing & Revenue by leading day-to-day billing operations and providing technical leadership to the offshore Billing & Accounts Receivable team. This role is responsible for ensuring accurate and timely billing, Sales Order processing, billing adjustments, and operational support for the Company's Quote-to-Cash process. The position also serves as a backup for critical Billing & Revenue functions while driving standardization, quality, and continuous process improvements. Job Details Hybrid: 2 days onsite (Tuesday and Wednesday) and 3 days’ work from home (Monday, Thursday, Friday) Monday to Friday | 8:00 PM to 5:00 AM (Manila Time) *Following US Holidays Primary Responsibilities • Lead the day-to-day operations of the offshore Billing & Accounts Receivable team and serve as the primary point of contact for billing-related activities. • Prepare and review customer invoices to ensure timely, accurate, and complete billing. • Create and maintain Sales Orders and related billing records in NetSuite. • Monitor and manage the Billing inbox, ensuring timely responses to internal and external requests. • Prepare and process credit memos, billing adjustments, and rebills with appropriate approvals and supporting documentation. • Support customer account reconciliations and investigate billing discrepancies. • Assist with equipment billing, customer portal billing (e.g., Coupa), and other specialized billing activities as assigned. • Serve as backup for critical Billing & Revenue functions, including billing operations, Sales Order processing, and cash application. • Maintain billing documentation, standard operating procedures, and internal controls. • Identify opportunities to improve billing accuracy, automate processes, and enhance operational efficiency. • Support month-end close activities related to billing and Accounts Receivable. Leadership Responsibilities • Provide day-to-day guidance, coaching, and training to offshore Billing & Accounts Receivable staff. • Review work for accuracy, completeness, and compliance with established procedures. • Monitor workload, productivity, and service levels. • Support onboarding, cross-training, and continuous process improvement. Cross-Functional Partnerships • Accounting Manager – Billing & Revenue • Accounts Receivable & Collections Manager • Sales • Customer Success • Revenue Operations Qualifications • Bachelor's degree in Accounting, Finance, or a related field. • 8+ years of progressive Billing and Accounts Receivable experience, including experience leading or mentoring a team. • Hands-on experience with NetSuite and Salesforce is required. • Experience in a SaaS or recurring revenue environment preferred. • Advanced Microsoft Excel skills, including PivotTables, lookups, complex formulas, and data analysis. • Strong analytical, problem-solving, and organizational skills. • Proficiency in using AI tools to improve productivity, process efficiency, and data analysis. • Excellent communication skills and attention to detail. Key Performance Indicators • Billing accuracy and timeliness. • Sales Order accuracy. • Billing inbox response time. • Credit memo turnaround time. • Reduction in billing errors and rework. • Process improvements and SOP development. • Cross-training and backup readiness.