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As a result of the combination of the BD Biosciences and Diagnostic Solutions business with Waters Corporation (NYSE: WAT), by applying to this role, you will be applying for a position with Waters. Waters is a global leader in life sciences, dedicated to accelerating the benefits of pioneering science through analytical technologies, informatics, and service. With a focus on regulated, high-volume testing environments, Waters’ innovative portfolio harnesses deep scientific expertise across biology, chemistry, and physics. Waters collaborates with analytical laboratories around the world to advance the release of effective, high-quality medicines, assure the safety of food and water, and drive better patient outcomes by detecting diseases earlier, managing routine infections, and combatting growing antibiotic resistance. Through a shared culture of relentless innovation, Waters’ passionate team of approximately 16,000 colleagues partner with customers to turn scientific challenges into breakthroughs that improve lives worldwide.

 Wir geben Möglichkeiten einen Sinn. BD ist eines der weltweit größten Medizintechnikunternehmen. Die Welt der Gesundheit voranzubringen ist unser Ziel, und das ist keine leichte Aufgabe. Es erfordert die Vorstellungskraft und Leidenschaft von uns allen, von Design und Entwicklung bis hin zur Herstellung und Vermarktung unserer Milliarden MedTech-Produkte pro Jahr – das Unmögliche zu betrachten und transformative Lösungen zu finden, die Träume in Möglichkeiten verwandeln. 

 Job Description The Bilingual Senior Service Operations Process Specialist is responsible for driving the coordination, standardization, and continuous improvement of Service Operations processes supporting the Advanced Diagnostics & Biosciences business across Canada . This role serves as a key operational leader and subject matter expert, partnering closely with Service Operations, Commercial teams, and global stakeholders to optimize service delivery, enhance process governance, and ensure operational excellence. The incumbent plays a critical role in aligning regional and global initiatives, improving business performance through process optimization, and delivering a seamless, high-quality customer experience. Job Responsibilities: • Serve as the primary point of contact and subject matter expert for service operations processes. • Coordinate and support Service Operations activities to ensure alignment with business priorities, service level expectations, and operational standards. • Drive continuous improvement initiatives to enhance customer experience, operational efficiency, and commercial effectiveness. • Develop, implement, and maintain standardized service processes and SOPs to support consistency, onboarding, and scalability. • Manage the release, enhancement, and ongoing optimization of ServiceMax, SAP, and CRM systems, including user acceptance testing (UAT), documentation, and end-user communication. • Ensure timely and accurate execution of revenue-related activities, including billing, inventory counts, and installation revenue recognition. • Ensure data integrity and alignment of service agreement data between SAP and ServiceMax. • Serve as the Canadian lead for Service Plan Attach Metrics by monitoring performance, identifying improvement opportunities, and providing monthly reporting to the Canadian leadership team. • Manage service pricing for labour, travel, and spare parts. • Develop and maintain training materials; support onboarding and cross-training of Service Operations associates. • Support field service auditing processes to ensure compliance and accuracy. Education and Experience required: • University Degree or College Diploma. • 5+ years of experience in instrument inventory management and tracking, ensuring accurate visibility and availability of assets to support Field Service, Sales and Marketing teams in the successful and seamless execution of commercial opportunities. • Demonstrated experience managing and optimizing service pricing strategies for labor, travel, spare parts, and service-related offerings, including price analysis, maintenance, and implementation to support profitability and business objectives. • Proven ability to maintain data integrity, optimize inventory processes, and coordinate cross-functionally to drive operational efficiency and enhance customer responsiveness. Knowledge and Skills required: • Bilingual fluency in English and French (read, speak, write) required to communicate with colleagues and customers. • Strong proficiency and knowledge of Microsoft Office applications (Word, PowerPoint, OneNote, Outlook). Advanced proficiency with Excel (pivot tables, VLOOKUP, SUMIF, etc.). • Experience working with ERP and CRM systems such as SAP, ServiceMax. • Must possess prior experience identifying inefficiencies in processes and proposing solutions to optimize them. Warum zu uns? Um Sinn in den Möglichkeiten zu finden, brauchen wir Menschen, die das große Ganze sehen und die menschliche Geschichte verstehen, die allem zugrunde liegt, was wir tun. Wir heißen Menschen willkommen, die Vorstellungskraft und Antrieb mitbringen, um uns dabei zu unterstützen, die Zukunft des Gesundheitswesens neu zu gestalten. Bei BD erwartet Sie eine Kultur, in der Sie lernen, wachsen und erfolgreich sein können. Wir glauben, dass wir schneller lernen, tiefer zusammenarbeiten und eine stärkere Kultur aufbauen, wenn Menschen persönlich zusammenkommen. Werden Sie Teil unseres Teams und genießen Sie eine Kultur, in der persönliche Zusammenarbeit Ihr Lernen, Ihren Fortschritt und Ihren Erfolg fördert. Weitere Informationen zu BD finden Sie unte r https://bd.com/careers . Becton, Dickinson and Company ist ein Arbeitgeber, der Chancengleichheit bietet. Bewerber werden unabhängig von Rasse, Hautfarbe, Religion, Alter, Geschlecht, Glauben, nationaler Herkunft, Abstammung, Staatsbürgerschaftsstatus, Familienstand, Lebenspartnerschaftsstatus, Familienstatus, sexueller Orientierung oder Identität, Geschlechtsidentität oder -ausdruck, genetischen Merkmalen, Behinderung, militärischem Status oder Veteranenstatus sowie anderen gesetzlich geschützten Merkmalen bewertet. Required Skills Optional Skills . Primary Work Location CAN Mississauga - Derry Road West Additional Locations Work Shift