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Job Title: Bilingual Patient Care Coordinator (Spanish-English) Position type : Full-Time Work hours: 8:00 AM to 5:00 PM Mountain Daylight Time Work days: Monday to Friday Salary: $6 - $7 per hour, depending on experience Workplace: Remote Preferred Candidate Location: Latin America We are seeking an experienced, compassionate, and highly organized Bilingual Patient Care Coordinator to join a growing healthcare practice. This role is ideal for someone with a strong background in healthcare administration who enjoys supporting patients throughout their care journey while ensuring smooth day-to-day clinic operations. As the primary point of contact for many patient interactions, you will play a key role in providing exceptional customer service by managing insurance verification, coordinating patient follow-ups, answering incoming calls, scheduling appointments, and supporting both front-end and back-end administrative workflows. You will work closely with the provider to ensure patients receive timely, accurate, and professional support throughout their healthcare experience. The ideal candidate has previous experience in a healthcare setting, is comfortable working with electronic medical records, possesses a solid understanding of medical terminology and basic medical coding, and communicates confidently with patients and healthcare professionals. Fluency in English and Spanish, or French , is highly desirable to support the practice's diverse patient population. As the practice continues to grow, we are looking for someone who is adaptable, tech-savvy, eager to learn new systems, and committed to providing outstanding patient care while maintaining the highest standards of professionalism, accuracy, and HIPAA compliance. Scope of Work / Responsibilities Patient Care Coordination Coordinate patient appointments and manage provider schedules Conduct follow-up calls to patients regarding appointments, care plans, and outstanding requirements Respond professionally to patient inquiries through phone and other communication channels Provide exceptional patient service while ensuring a positive patient experience Coordinate appointment reminders and patient communications Insurance & Clinical Administrative Support Verify patient insurance eligibility and benefits Process prior authorization requests Assist with medication refill requests Maintain accurate patient records and documentation within the EMR Apply medical terminology and basic medical coding knowledge to support daily administrative workflows Ensure patient information is maintained accurately and confidentially Administrative & Operational Support Utilize the ICANotes EMR system to support daily patient coordination Provide front-end and back-end administrative support Collaborate with providers and clinical staff to ensure efficient patient care Support operational initiatives as the practice continues to grow Assist with communication management through email, phone, and messaging platforms Please note: This role does not involve medical billing, as billing is managed internally by the practice. Top 3 Priorities 1. Insurance Verification Accurately verify patient insurance eligibility and benefits while supporting prior authorization workflows. 2. Patient Follow-up Conduct timely follow-up calls and maintain proactive communication to ensure patients receive the support they need throughout their care journey. 3. Front Desk & Patient Support Provide professional phone coverage, answer patient inquiries, coordinate appointments, and deliver an exceptional patient experience. Requirements Required Skills & Experience Healthcare Experience Previous experience working in a healthcare or medical administrative setting is required Experience as a Patient Care Coordinator, Medical Receptionist, Medical Administrative Assistant, Healthcare Virtual Assistant, Medical