Job Opportunities API

Job Title: Bilingual Medical Receptionist Position type: Full-Time Work hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch) Work days: Monday to Friday Salary: $6 - $8 per hour, depending on experience Workplace: Remote Preferred Candidate Location: LATAM Our client is seeking a highly organized and patient-focused Bilingual Medical Receptionist to support patient communication, scheduling, and front desk operations for a busy healthcare practice. This role is critical in ensuring patients receive timely communication, appointments are managed efficiently, and administrative workflows run smoothly. As the primary point of contact, you will handle inbound calls, appointment scheduling, and patient follow-ups, helping patients stay informed, prepared, and engaged throughout their care journey . A major focus of this role is reducing no-shows through proactive communication, including reminders, confirmations, and follow-ups. In addition to patient interaction, you will support key administrative functions such as referrals, insurance verification, authorizations, and document management . Attention to detail is essential, especially when handling patient records and insurance-related processes. You will communicate regularly with patients via phone, text, and email , providing clear and professional guidance in both English and Spanish. This role is ideal for someone who thrives in a fast-paced, high-call-volume environment and is confident in managing multiple responsibilities while maintaining a high level of professionalism and empathy. Scope of Work / Responsibilities Patient Communication Answer inbound calls and manage phone reception Call, text, and email patients for appointment reminders and updates Respond to inquiries regarding insurance, copays, and appointments Provide pre-appointment instructions (e.g., medication reminders) Scheduling & Coordination Schedule, reschedule, and confirm appointments Manage new patient referrals and bookings Handle voicemail follow-ups and return calls Maintain organized scheduling workflows to reduce no-shows Insurance & Documentation Process insurance e-fax referrals Manage authorizations and eligibility checks Organize and track patient-related documents Outbound Support Make outbound calls for appointment confirmations and follow-ups Conduct courtesy reminder calls prior to appointments General Administrative Support Assist with day-to-day administrative tasks Maintain accurate and organized records and workflows Top 3 Priorities 1. Handle Inbound Calls and Phone Reception Serve as the first point of contact by providing professional, efficient, and patient-friendly communication. 2. Confirm Appointments and Reduce No-Shows Proactively follow up with patients through calls, texts, and emails to ensure attendance and minimize schedule gaps. 3. Provide Administrative Support Manage referrals, authorizations, scheduling, and documentation with accuracy and attention to detail. Requirements Required Skills and Experience Core Skills Strong phone etiquette and professional communication skills Solid understanding of medical terminology (ophthalmology preferred) High attention to detail, especially for insurance and documentation tasks Ability to multitask in a fast-paced, high-volume environment Experience with scheduling, patient coordination, and administrative workflows Familiarity with i nsurance processes, authorizations, and e-fax systems Technical Skills Comfortable using practice management systems and communication tools Ability to quickly learn systems such as Medics Premier, Weave, or similar platforms Basic proficiency in email, spreadsheets, and documentation tools Preferred Experience Background in healthcare (Medical Assistant, Medical Receptionist, or similar role) Experience in high-call-volume clinics or fast-paced env