Job Opportunities API

Benefits: Health insurance Paid time off 401(k) 401(k) matching Competitive salary Dental insurance Training & development Vision insurance Position Overview We are seeking a highly motivated Intake Specialist who excels on the phone, thrives in a fast‑paced environment, and enjoys connecting with people. This role focuses on scheduling appointments , following up with leads , and ensuring every caller has a positive, professional experience. Spanish-speaking ability is required — strong communication skills and confidence on the phone are the top priorities. Key Responsibilities Answer inbound calls promptly and professionally, providing excellent customer service Make outbound calls to warm leads, missed inquiries, and follow-up lists Schedule appointments accurately and efficiently using our internal systems Qualify leads by gathering essential information and determining next steps Document all interactions clearly and consistently in the CRM Maintain high call quality and a friendly, solution-focused tone Support the intake workflow , ensuring no lead is missed or left without follow-up Qualifications Strong phone presence and confidence speaking with a wide range of people Spanish bilingual ability Organized, detail-oriented, and able to manage multiple tasks at once Comfortable with technology, CRM systems, and appointment scheduling tools Self-motivated, reliable, and able to work independently Prior experience in intake, customer service, call centers, or scheduling is helpful but not required What Success Looks Like High call answer rate Consistent follow-up on all leads Accurate and efficient appointment scheduling Positive feedback from callers and team members Strong contribution to overall lead conversion