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Bilingual Customer Care Representative (ENG & FR)

eqbank
Companyeqbank
CategoryCustomer Support
LocationRemote
RemoteRemote
EmploymentFull-time
LevelEntry
SalaryNot stated by the employer
Posted25 Jun 2026
Last verified9 Aug 2026
SourceEmployer ATS (lever)
Applications are handled by the employer, not by us.Apply on the employer's site →
Description
Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer experience across all channels of communication. An integral member of the Digital Banking team, this individual will collaborate daily with Digital Operations, IT Operations, and Global Security & Marketing teams.