Job Opportunities API

Go Answer is expanding its Contact Center operations to a brand new 500-seat facility in Belmopan!  We are looking for highly motivated, results-driven Contact Center Agents to join our team in Belize!  Go Answer's goal is to exceed the expectations of our clients, (and their clients), one extraordinary customer experience at a time.  Our agents should be fluent in English to greet and assist our customers with enthusiasm and confidence. Responsibilities Include: • Manage a high volume of inbound/outbound calls in a timely manner. • Deliver amazing customer service by connecting with your customer and demonstrating a caring and empathetic approach during each engagement • Addressing complaints, queries and feedback from our clients and patiently providing the best possible solutions. • Build and strengthen customer relationships to achieve positive connections by going the extra mile. • Develop a thorough understanding of client's products and services. • Follow account procedures and/or scripts with a personal touch. • Guide callers through troubleshooting, navigating the client's site and products or services. • Understand and strive to meet or exceed contact center metrics while providing excellent customer service. Requirements: • Applicants must be 18 years and over and must possess an active and valid Belize social security card. • Must have experience in related field - (call center, retail, hospitality or food service) • High School Diploma or equivalent. • Must be able to fluently speak and write in English and Spanish, using proper pronunciation and sentence structure • Exceptional verbal and written communication. • Positive Attitude and Energy • Excellent Phone voice • Outstanding customer service and active listening skills • Computer literacy - Typing 25 words per minute.  MS Word/Excel. • Self-motivated and able to adapt to and comprehend business processes and procedural changes • Ability to work in a fast-paced environment. • Schedule flexibility • Clean police record via a background check We Offer: • Competitive salary • Fun environment • Great incentives • Paid time off • Career Development and Management Training • Lots of opportunity for growth and development in a brand new location!