Job Opportunities API

Bershka General Manager Job Title General Manager Bershka | Full Time Reporting to Brand Manager / HR Manager Purpose of the role As a Bershka General Manager, you are accountable for the end-to-end performance of a high-volume, fast-moving store. You lead with ownership, pace and calm, delivering strong commercial results while creating a high-energy, inclusive culture and an excellent customer experience. Bershka is trend-led and fast. Success requires agility, strong visual standards, and visible leadership. What to expect: ·       Thrive in an environment where priorities can change daily (trading patterns, deliveries, operational issues, people challenges). ·       Are comfortable being hands-on and accountable. Noticing issues early and taking action quickly. ·       Balance customer experience, team wellbeing and performance without losing pace. ·       Lead through pressure (incidents, staffing gaps, high delivery volume, peak trading) while remaining calm, fair and decisive. ·       Build routines that support consistency, while adapting continuously, agility is essential. Key accountabilities Commercial leadership & agility ·       Own store performance and act quickly using data, insight and product knowledge. ·       Deliver sales, productivity and profitability through clear priorities and daily follow-through. ·       Use KPIs and internal tools to identify opportunities and implement actions at pace. ·       Drive commercial launches and marketing initiatives. ·       Stay close to competitors and trends; share clear insights to support the business. ·       Ensure merchandising reflects best sellers, trends and customer demand in real time.   Visual standards & brand DNA. ·       Deliver consistent visual standards and fast floor execution. ·       Keep the store feeling new, trend-led and customer-ready every day. ·       Lead your team to maintain a positive environment aligned to Bershka DNA. ·       Ensure the customer journey (floor flow, fitting rooms, queue management) stays smooth and engaging.   Stock flow, replenishment & operational excellence ·       Ensure replenishment is completed accurately and on time, even under pressure. ·       Maintain an organised stockroom with routines that enable speed and availability. ·       Deliver consistent standards across Security and shrinkage; Cash desk procedures and cash management; Health & Safety and compliance. ·       Maintain high cleaning and presentation standards across the store. ·       Report maintenance issues and follow up consistently to resolution.   Inclusive people leadership, performance & development ·       Build engagement and performance through visible leadership and consistent standards. ·       Communicate clearly and respectfully, adapting to different communication styles and needs. ·       Give regular feedback, recognise progress, and address issues early and fairly. ·       Recruit inclusively, hiring for behaviours, values and capability. ·       Develop leaders through coaching, structured routines, reviews and development programmes. ·       Build succession plans and progress talent consistently — not only when vacancies arise. ·       Deliver fair, timely performance management focused on behaviours and outcomes.   Workforce planning & time management ·       Manage the hours budget effectively and transparently. ·       Build rotas that reflect trading patterns, deliveries, visuals and operational priorities. ·       Monitor productivity/cash-unit performance and take corrective action quickly when performance shifts.   Customer experience leadership ·       Ensure service minimums are met and continuously improved. ·     �