Job Opportunities API

Job Title: Behavioral Health Intake Coordinator [DGT - MCL] Position Type: Part-Time Work Hours: 12:00 PM – 4:00 PM Hawaiian Standard Time,  Monday – Friday Salary rate: $5-$6  Job Responsibilities: Answer incoming patient calls and serve as the practice’s first point of contact. Communicate with patients professionally, compassionately, and without judgment. Conduct initial patient intake and collect all required demographic, clinical, insurance, and referral information. Schedule, reschedule, confirm, and coordinate patient appointments. Support a smooth referral-to-intake process by following up on outstanding information and documentation. Complete and maintain accurate patient intake forms and records. Review documentation for completeness and accuracy before submission. Submit and track insurance authorization requests and related supporting documents. Assist with credentialing documentation and administrative follow-ups as needed. Perform general medical receptionist duties, including managing calls, messages, records, and patient inquiries. Maintain strict compliance with HIPAA requirements and patient confidentiality standards. Use appropriate clinical terminology when communicating with patients, providers, insurance companies, and other healthcare professionals. Provide day-to-day administrative support to reduce the provider’s workload and improve office efficiency. Escalate urgent, sensitive, or clinically concerning patient communications according to established practice protocols. Requirements Requirements: At least 1 year of previous experience working in a mental health or behavioral health practice is required.  Familiarity with mental health, behavioral health, and general clinical terminology. Ability to communicate appropriately with patients who may be depressed, anxious, grieving, traumatized, or emotionally distressed. HIPAA certification or strong knowledge of HIPAA compliance and patient confidentiality. Excellent spoken and written English communication skills with a clear, easily understood accent. Strong phone etiquette and professional patient communication skills. Exceptional organizational ability and attention to detail. Ability to complete patient documentation and administrative tasks accurately. Strong computer proficiency and the ability to learn healthcare systems quickly. Previous customer service experience, preferably within a healthcare environment. Basic Requirements Must speak and write English clearly and professionally. Must have relevant work experience. Must be able to provide an NBI Clearance and/or Local Police Clearance before onboarding (mandatory). Must be available to attend video meetings with camera on when required. Technical Requirements Computer: Reliable laptop or desktop computer. Internet: Stable high-speed internet connection (minimum 25 Mbps). Audio: Noise-canceling headset. Video: Working webcam for virtual meetings. Workspace: Quiet and professional work environment. Benefits Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication. Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks. HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients. Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention. Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule. Client-Approved Paid or Unpaid Time Off: Time off