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Department: Operations – Basketball Contract: Full-time Salary: $57,500 base salary Location: Atlanta, GA (Hybrid) Start Date: Early-Mid September ROLE AND TEAM OVERVIEW As our Basketball Technology Coordinator, you’ll be an essential part of the team keeping roughly 60 optical tracking systems running smoothly across the NBA, G-League, and WNBA. You'll split your time between hands-on hardware quality assurance, mentoring system operators, traveling to arenas across North America, and supporting live games directly from our Atlanta HQ. Working closely with our Basketball Leadership group, you will troubleshoot real-time hardware and software issues, dynamically shifting your focus as operational priorities evolve throughout the season. We will equip you with comprehensive training, ongoing support, and full exposure to our proprietary systems - giving you a strong foundation to grow your career and make a lasting impact on what we do. KEY RESPONSIBILITIES - Operational Quality & System Readiness: Accountable for the live data quality of our NBA and G-League Tracking Systems. Oversee pre-game checks in accordance with standard procedures and verify system readiness for assigned games. - Live Operations Supervision: Assist and remotely oversee game technology operations from the Atlanta office. Act as the primary point of contact for operators, providing day-to-day communication, live operational support, and feedback. - Hardware Quality Assurance (HQA) & Field Support: Execute day-to-day HQA tasks at the direction of the Basketball Management Team. Travel as needed for system calibrations, installations, hardware maintenance, and replay deliveries. - Issue Escalation & Resolution: Identify potential operational and technical issues in real time. Work with the Basketball Leadership group to escalate live operational hardware anomalies and find quick, effective solutions. - Process & Workflow Optimization: Proactively implement workflow changes to improve operational effectiveness across the operator pool and communicate system updates clearly. - Operator Mentorship & Training: Act as a mentor to select Live Operations team members. Focus on building operator system knowledge and identifying knowledge gaps to deliver targeted feedback. - Stakeholder & Arena Coordination: Coordinate actions across arenas, ensure complete follow-up and issue resolution, and maintain clear, professional external communication. WHAT DOES A TYPICAL WEEK LOOK LIKE? Office / Warehouse Week: - Attending daily Root Cause Analysis (RCA) calls and taking hardware-related action items. - Ensuring clear execution plans are in place to resolve open hardware issues. - Prepping and dispatching hardware directly from the warehouse. - Coordinating with local freelancers in destination cities to receive shipments, then guiding them remotely (via Slack, phone, or FaceTime) to ensure hardware issues are resolved accurately. Travel Week: - There could be weeks where you are entirely on the road for a stretch, hitting one or multiple Basketball sites. - These trips could consist of lighter maintenance, heavier hardware swaps, camera adjustments / moves, rack moves, calibration trips, and more! ESSENTIAL SKILLS, ATTRIBUTES, AND REQUIREMENTS Essentials - In-Depth Basketball Knowledge: Comprehensive understanding of basketball operations, officiating, terminology, and workflows. - Leadership & Mentorship: Strong leadership, time management, and interpersonal skills with a desire to mentor operators and guide team performance. - Technical Troubleshooting & Operations: Previous experience in a similar role within live sports operations or sports technology. Proven ability to prioritize, troubleshoot high-priority issues, and escalate when necessary. - Physical Capability: Comfort performing physical labor, including lifting, racking, and transporting hardware and servers weighing up to 50 lbs. - Professional