Job Opportunities API

About the role:  Support customer service operations in Indonesian and English which includes but not limited to evaluating, monitoring, analyzing of results, and implementing any changes.  Perform language translation and proofreading where necessary.  Respond and support players with issues via email, including but not limited to password resets and more.  Business hours 9:00-18:00 (Depending on project you are assigned)  Support 365 days a year including weekends and holidays (shifts)  Requirements Requirements:  0~ 2 years of customer service (nice to have) and video game, travel support, help desk, technical support experience within an email contact center environment.  Effective in Native written communication skills in Bahasa Indonesian.  Business level English (includes reading and writing.)  Able to deliver excellent customer service via email.  Able to understand games from a gamer’s perspective and give in-depth gaming (PC/console/mobile) troubleshooting and support. (You are a gamer)  Able to solve customers’ problems with attentivity and accurately within guidelines.  Team player mentality.  *This position is only for applicants residing in Japan with a valid working visa.  Working Conditions:  Office location: Otsuka, Tokyo  Working hours:  9:00-18:00   Benefits Benefits  Collaborating with people creating innovative interactive entertainment.  Dynamic and entrepreneurial culture.  Video games focused environment.  Contract Employee *Permanent employee promotion is available.  Trial period: 3 months / No change in conditions.  Up to 50,000-yen reimbursement or train pass.